The Business & Reporting Analyst will act as main point of contact for business KPI insights & Trends. This role will be responsible of reporting, data analysis & stakeholder management
Responsibilities
Design and develop automated reporting solutions and dashboards to enable stakeholders to manage the business and make effective decisions.
Streamline & standardize the existing reporting process across the different operations
Conduct business reviews to report out metric results, trend findings & recommendations, with special emphasis on QA reporting
Become SME on performance metrics for clients and organization
Conduct and attend requirement gathering meetings to identify needs, concerns, and action plans
Collaborate in developing reference documents or reports for performance measurement
Skills and Experience
3+ year experience in similar roles
English –Spanish Language (B2+ / C1)
Bachelor’s Degree/University degree or equivalent experience
Advanced Excel skills (VBA is a plus)
Intermediate-Advanced Power BI skills (preferred)
Project Management Knowledge preferred
Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
Ability to deal with ambiguity
Strong stakeholder management skills
Solid organizational skills, including prioritization and time management
Strong interpersonal, written and oral skills
Problem solving skills
Ability to summarize and communicate important data
