Automation Support Analyst

The Automation Support Analyst is responsible for analyzing and optimizing automation solutions that enhance business process efficiency and accuracy. This role requires a deep understanding of automation platforms, data analysis, and AI technologies. The analyst will collaborate with cross-functional teams to support AI model development, automation workflows, and troubleshooting technical issues. This position also involves monitoring system performance, optimizing processes, and ensuring seamless operation on UiPath cloud-based and on-premises environments.

• Automation Analysis and Support: Analyze and support the deployment of automation processes and AI-driven solutions to improve operational efficiency.
• System Monitoring and Optimization: Monitor the performance of automation systems, identify potential issues or bottlenecks, and work with development teams to optimize platforms for scalability and performance.
• Technical Troubleshooting: Serve as the first line of support for technical issues and escalate more complex issues as needed.
• Documentation and Reporting: Maintain and update technical documentation, including Process Definition Documents (PDDs) and Solution Design Documents (SDDs). Ensure adherence to coding standards and best practices.
• Collaboration: Work closely with cross-functional teams, including development, operations, and infrastructure, to stabilize, enhance, or resolve automation solutions.
• Performance Metrics: Adhere to key performance indicators (KPIs) such as Mean Time to Repair (MTTR), Service Level Agreements (SLAs), and metrics for incident and problem management to ensure optimal system performance.
• Continuous Improvement: Stay up to date with emerging AI and automation technologies and recommend improvements and best practices for implementation.

• English – Spanish Language (Oral and writing B2+ or above).
• 1-3 years of experience in automation, AI, or a related field.
• Bachelor’s degree in Computer Science, Engineering, or a related field is desirable. Equivalent working experience will be considered.
• Proficiency in automation platforms such as UiPath and MS Power Automate.
• Experience with server administration (Windows and Linux) and cloud platforms like AWS or Azure.
• Proficient in data analysis and reporting tools, including MS Power BI.
• Experience with SQL Server, Oracle, or similar database systems.
• Basic development experience in .Net, Python, Node.js, T-SQL, HTML, or similar technologies.
• UiPath Certified Professional Advanced RPA Developer (UiARD) Certification is highly desirable. Additional certifications in cloud platforms (AWS, Azure) are desirable.

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