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The ADO Quality & Governance Analyst – Senior Associate supports program delivery operations by administering and maintaining Azure DevOps while also owning core data quality, traceability, reporting, and self-service enablement responsibilities. The role ensures that ADO projects, boards, work item structures, permissions, and templates are configured consistently, while validating that delivery artifacts are complete, accurately linked, production-ready, and usable for governance, release readiness, quality assurance, and operational reporting.
This merged position combines platform administration with data...
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The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle.
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The Senior Associate, Change Enablement supports the execution of standardized Change Management processes to ensure technology changes are assessed, approved, scheduled, communicated, and implemented with minimal business risk.
This role operates as part of the IT Service Management function, working closely with infrastructure, application, cloud, DevOps, and SRE teams to facilitate changes through the lifecycle while ensuring compliance with policy, risk controls, and audit requirements.
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The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.
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The End-Point Lead/Architect owns the strategy, architecture, and team leadership for endpoint management across the Mosaic Infrastructure Managed Services engagement, supporting roughly 11,000+ endpoints across the United States, Canada, Brazil, Peru, and Paraguay. This role combines deep technical expertise in Microsoft SCCM (Configuration Manager/MECM) and Microsoft Intune with people leadership of the End-Point Engineer Sr./Jr. team, and is a key driver of the account's ongoing migration from traditional, on-premises endpoint management toward modern, cloud-first management.
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The Network Engineer Lead leads day-to-day network engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for routing, switching, firewalls, and wireless across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. This role combines hands-on senior engineering work with team leadership, ensuring the network environment is stable, secure, and performing to SLA, while mentoring Senior and Junior Network Engineers and coordinating closely with the Network Architect on design and standards.
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The OC Lead is responsible for leading Auxis' shared 24x7 Network Operations Center supporting the Mosaic Infrastructure Managed Services engagement, a multi-country environment covering roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. This role owns day-to-day NOC operations, staffing and shift scheduling, monitoring and alerting standards, and the escalation process for network and server events. The NOC Lead acts as the senior point of contact for the NOC team, ensuring incidents are triaged and escalated correctly, service level agreements are met, and the team is well trained on tools, processes, and the client environment.
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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated Tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering...
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The Overpayment Analyst is responsible for investigating and resolving payment discrepancies, credit balances, returned hospital refund checks, and addressing patient concerns.
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The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to...
