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The Change Manager is responsible for controlling the lifecycle of all changes within the IT environment. The primary objective is to enable beneficial changes to be made with minimum disruption to IT services, ensuring organizational risk is balanced against the velocity of business initiatives.
The Change Manager will oversee the governance, evaluation, authorization, and scheduling of all IT infrastructure and application changes. This role is responsible for chairing the Change Advisory Board (CAB), conducting comprehensive risk assessments, and ensuring that change management processes are strictly followed across all technology towers to protect the stability of production environments.
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The Release Manager is responsible for planning, scheduling, and controlling the movement of releases to test and live environments. The primary goal is to ensure that the integrity of the live environment is protected and that the correct components are deployed smoothly.
The Release Manager will coordinate the release of software updates, application packages, and infrastructure changes across multiple environments. This role acts as a bridge between development/project teams and operations, managing the release lifecycle, scheduling deployment windows, ensuring thorough testing has occurred, and verifying that rollback plans are robust.
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The Problem Manager is responsible for managing the lifecycle of all problems within the IT infrastructure. The primary objectives are to prevent incidents from happening, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented.
The Problem Manager will take a proactive and analytical approach to identifying the root causes of IT service disruptions. By investigating major incidents and analyzing historical ticket trends, this role coordinates with various technical groups to find permanent structural fixes, maintain the Known Error Database (KEDB), and reduce the overall volume of incidents hitting the service desk.
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The Incident Manager is responsible for managing the lifecycle of all incidents within Corporate IT services. This function ensures that normal service operation is restored as quickly as possible, minimizing the adverse impact on business operations and ensuring that agreed-upon levels of service quality are maintained.
The Incident Manager will be responsible for coordinating, driving, and governing the ITIL Incident Management process across the organization. This is a highly collaborative, fast-paced role that acts as the primary point of escalation for major incidents. The position will also be responsible for maintaining incident management workflows, reporting on service-level agreement (SLA) compliance, and leading...
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The ITSM CMDB Analyst is responsible for executing daily maintenance, support, and quality control activities within the Configuration Management Database (CMDB) and Configuration Management System (CMS). This function ensures that operational data regarding Configuration Items (CIs) is accurate, reliable, and directly supports the efficient resolution of incidents and problems.
The ITSM CMDB Analyst will report directly to the Configuration Manager, taking on a hands-on role in data administration, audit execution, and infrastructure data reconciliation within the CMDB. This is a key operational support role that actively collaborates with the Service Desk, Incident Management, and Problem Management teams to facilitate...
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The Configuration Manager is responsible for defining, maintaining, and protecting the integrity of the Configuration Management System (CMS) and Configuration Management Database (CMDB). This function ensures that accurate and reliable information about the IT infrastructure and service relationships is available when and where it is needed.
The Configuration Manager will be responsible for the governance, design, and continuous accuracy of the organization's CMDB. This role will define Configuration Item (CI) types, establish service mapping relationships, manage auto-discovery tools, and lead auditing efforts to ensure the CMDB remains a trusted "single source of truth"...
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The Accounts Receivable Supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. The ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. This role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients.
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The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to...
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The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center.
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The main purpose of this function is to ensure that all payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. The Accounts Payable Supervisor should focus on ensuring the overall quality and efficiency of the Accounts Payable processing area and serve as the primary liaison to client Accounts Payable management. In addition, the Accounts Payable Supervisor will actively participate in all transactional activities, including invoice...
