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As a Product Manager II, you will own delivery outcomes for one or more internal products or a defined major capability, working closely with cross-functional partners to translate business needs into well-defined, shippable solutions. You will be accountable for backlog quality, day-to-day prioritization, and ensuring that delivered features achieve their intended business outcomes.
From day one, you will operate with clear ownership over a product backlog and roadmap execution, partnering with design, engineering, and business stakeholders to drive consistent delivery in a complex professional services environment. You will be empowered by our collaborative culture and commitment to excellence to shape...
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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering...
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The Jr Appeals Specialist is responsible for performing end-to-end tasks for technical appeals.
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We are seeking an experienced senior Test Analyst to support large-scale projects across the globe at our growing institution. The successful candidate will lead end-to-end testing activities, and coordinate with on-shore/off-shore teams, business and technology stakeholders. He/she should be responsible to ensure high-quality delivery across complex platforms. Work closely and coordinate functional system integration (SIT), regression, and User Acceptance Testing (UAT) activities.
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As a Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong AR expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders.
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The SD Analyst Level I is the first point of contact for the users who call our IT Service Desk. The SD Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. The SD Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.
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The System & Cloud Engineer Jr. is a hands-on member of the Data Center & Cloud team for the Mosaic Infrastructure Managed Services engagement, supporting a managed estate of servers, virtualization, storage, and cloud workloads across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the System & Cloud Engineer Sr. and the Systems Engineer Lead, this role handles day-to-day server administration, incident resolution, monitoring response, backup operations, and routine maintenance, building toward more advanced systems and cloud engineering responsibilities over time.
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Database Administrator (DBA), you will play a critical role in architecting, building, maintaining, optimizing, and securing clients databases across both Oracle Database and Microsoft SQL Server platforms. This is a hands-on position that goes well beyond monitoring: you will design and implement new database environments, lead migrations and upgrades, troubleshoot complex performance and availability problems through to root cause, and define the architecture, standards and automation that keep multi-client, heterogeneous estates reliable.
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The Systems Engineer Sr. is responsible for administrating and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.This role involves solutioning, automating and resolving escalated service issues, and
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The Voice Engineer owns day-to-day engineering support of the voice and unified communications environment for the Mosaic Infrastructure Managed Services engagement, spanning roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. The current environment includes a legacy Cisco Unified Communications Manager (CUCM) estate that is being progressively decommissioned as the client transitions to modern cloud-based calling. This role supports and stabilizes the existing voice platform, executes moves/adds/changes/deletes (MACDs), troubleshoots voice quality and connectivity issues, and plays a hands-on role in migration and decommission activities in...
