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The IT Service Management is a facilitator that will work as the single point of contact for all incidents and requests and projects related to applications managed by the TPM (Tools, Process and Metrics) tower team. The Process Coordinator will be responsible for continued monitoring and control of the managed applications’ tickets in progress. The Process Coordinator will be involved in any major situation to be able to understand the impact, explain, document the root cause analysis, and suggest improvements if applicable.
The Process Coordinator will be responsible for monitoring TPM tower’s performance analyzing the incidents and requests’ data to look for specifics and suggest resolution on going issues.
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The Program Manager Enterprice Systems Lead leads change initiatives. Guide teams through projects and transitions, manage resistance, and foster a positive mindset toward transformation.
Possesses enterprise agility knowledge to understand the industry landscape, anticipate trends, propose innovative methodologies and envision how technology can shape the organization’s future, oversee full-cycle client processes or technology implementations, ensuring successful project delivery.
Work closely with clients to translate business visions into appropriate solution design.
Lead engineering teams and vendors to define guiding principles, standards, and best...
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The Program Manager Technical Systems Lead leads change initiatives. Guide teams through projects and transitions, manage resistance, and foster a positive mindset toward transformation.
Possesses enterprise agility knowledge to understand the industry landscape, anticipate trends, propose innovative methodologies and envision how technology can shape the organization’s future, oversee full-cycle client processes or technology implementations, ensuring successful project delivery.
Work closely with clients to translate business visions into appropriate solution design.
Lead engineering teams and vendors to define guiding principles, standards, and best...
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The Trilingual Service Desk Analyst (L1) (English, Spanish, and Portuguese) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service across multiple language groups.
In this role, the analyst initially focuses on a single account, gradually building expertise before supporting multiple accounts. Responsibilities include promptly addressing incoming calls, chats, and tasks in English, Spanish, and Portuguese, documenting all details within our ticketing system, and utilizing a knowledge base tool, together with their technical knowledge, to resolve Tier 1 requests.
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In this entry-level position, you will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of desktop systems, software, and peripherals. You will work closely with our Seniors DT team to troubleshoot hardware and software issues, set up workstations, and offer excellent customer service to resolve technical problems efficiently. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a keen interest in IT support and technology.
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A Service Delivery Manager (SDM) is a trusted advisor to Auxis’ (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure through quality Service Delivery Management. The SDM provides the necessary client liaison support and daily technical service delivery to ensure the delivery of world-class IT support within their assigned business areas. The SDM provides support across all technical platforms and teams for all aspects of customer delivery, including day-to-day management, quality service delivery, escalations, and roadblock removal. The DM maintains a strong relationship with their customers, gaining an understating of their customer’s IT organization...
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The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to...
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The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching, and supervision to our Service Desk Analysts. We seek a highly motivated individual to ensure the team's high-quality service delivery, manage performance, handle critical incidents, and contribute to continuous improvement within the service desk.
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The individual will be responsible for ensuring that all accounting transactions assigned are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for the execution of specific tasks associated with accounting transactions, including journals, ledgers, and other records. Will work directly with the Staff Accountant, managing and resolving issues as well as following up on open items for the accounts assigned. Will be responsible to perform the month end close activities assigned on time.
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The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on supporting Auxis managed services and customer service clients to ensure high levels of satisfaction and productivity.
This role supports customers and internal stakeholders using various interaction channels, including voice, email, cases, and chat.
