OC Analyst (Night shift)

The OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.

• Understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
• Manage alerts for services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA.
• React to events to ensure the highest level of systems and infrastructure availability.
• Work with client application teams to resolve operating system, availability, and performance related issues.
• Monitor security, backup, and redundancy with systems according to predefined set of standards.
• Work closely with and in support of the IT Service Desk, Engineering team and vendors to expedite issue resolution.
• Review logs of events regularly depending on their organization/clients’ requirements.
• Proper administration of assigned tickets including, documentation, updating, managing ticket performance.

• English – Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
• Computer Science work experience.
• 1+ years of experience in related field preferred.
• Basic knowledge of the ITIL framework.
• Basic understanding in infrastructure operations management, backup, antivirus, and patching.
• Basic knowledge of Active Directory services.
• Familiar with cloud computing concepts and basic operations.
• Basic windows server administration with basic knowledge of networking infrastructure.
• Linux Operating System knowledge is a plus.
• Basic understanding in virtualization technologies
• Be familiar with Microsoft Office 365 & Email security applications.
• Basic knowledge of Disaster recovery techniques.
• Excellent communications skills.

• Flexible schedules.