The Service Desk Supervisor’s responsibility is to oversee the Service Desk resources and ensure that end users are receiving the appropriate assistance. The Service Desk Supervisor will ensure the optimum operation of the Service Desk and Service Desk agents, including scheduling, performance reviews, monitoring of performance and reporting of KPIs as defined by the business and/or the client.
Strategy & Planning
Service Desk Lead & Agent Performance Monitoring & Reporting
Resource Management
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