Phone Application Advocate

The Application AdvocateAgent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.  

• Respond to high-volume (50-80) inbound calls daily
• Work to achieve best in class customer service by meeting or exceeding all customer experience key performance indicators such as first call resolution, customer satisfaction survey results
• Provide accurate and timely responses to potential customers; reroute calls to other departments when necessary
• Treat all callers with respect and provide a world-class customer experience
• Adhere to work schedule, assigned daily duties, and work activities.
• Attend all mandatory training and meetings.
• Follow all policies, procedures, and compliance regulations

• English – Spanish Language (Oral and writing 80 % or higher), (B2+ or above). 
• 1 years of experience in Customer Service .
• The resource will work on a flexible schedule. Within our Hours of Operations  
• Must be available to work on weekends. 
• Must have a high school diploma. 
• A genuine interest in working with and helping customers. 
• Must possess excellent communication skills and involvement. 
• Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. 
• Good presentation and a polite, tactful, and friendly character. 
• Financial background is a plus.