Junior Insurance Agent

The Parallon Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. 

Duties will be performed by each individual depending on the assignment of Parallon workstreams and responsibilities:

• Solve the most complex revenue cycle challenges.
• Provide deep subject matter expertise and put it into action every day to improve operational performance for all stakeholders.
• Review patient accounts for accuracy prior to placement to outside collection vendors
• Receive account change requests and review required changes.
• Update insurance plan changes on customer accounts.
• Review account information and update required information, balances, etc.
• Researches and responds to vendor inquiries
• Reviews correspondence in the CWF system and takes appropriate account and document action
• Reviews and authorizes affidavits related to patient billing, as applicable.
• Assist with the Medicaid Eligibility vendor reconciliation, as requested.
• Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.
• Handles, eRequest and correspondence from collection agencies.
• Amoung other functions.

• English – Spanish Language (Oral and writing 85% or higher), (B2+ or above).
• Highschool diploma Completed
• At least 6 months of experience in Data Entry or Customer Service positions.
• The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern/Central Time Zone.
• A genuine interest in working with and helping customers.
• Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
• Good presentation and a polite, tactful and friendly character.
• Healthcare experience is a plus