Accounting Service Deliver Manager (SDM)

The individual will serve as the main point of contact with senior executives of clients as well as institutions of the Colombian government aimed at developing the activity of service centers in the country, networking and technology trends. Also, will be responsible for leading the establishment of the business process outsourcing (“BPO”) operations for assigned clients, both existing operations as well as newly migrated accounts. 

Responsibilities including working with the Migration Team on the transition of BPO functions from new clients to Auxis’ Colombia Service Center for multiple locations (Bogotá, Barranquilla, Medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations.  Duties also include managing the full range of day-to-day BPO services and operations, primarily focusing on a range of back office services, including Accounting, Accounts Payable, Accounts Receivable, Treasury and other related functions.  This position will likely require travel to Auxis or client sites that are located outside of Colombia. 

Ongoing BPO Management 

• Provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes.
• Serve as interface to client management on all related operational matters.
• Maintain regular communication with Auxis executive and BPO management on all client activities, performance, issues, risks and SLA and regulatory compliance concerns.
• Manage and support overall service delivery for all assigned accounts.
• Ensure the accuracy of all BPO transactional activities in accordance with client and US GAAP requirements.
• Provide technical knowledge relating to areas in scope (i.e., Accounting, Disbursements, Accounts Receivable, etc.) as well as accounting, regulatory and compliance requirements for clients.
• Provide direct, hands on support for various in-scope processes, as required, to ensure service level compliance and effective team performance.
• Supervise, guide and regularly review assigned staff to ensure high performance and efficient operations.
• Advise Auxis BPO management on staff performance, and escalate issues and concerns to ensure timely and effective resolution of issues that arise, both operationally and organizationally.
• Manage, mentor and recommend appropriate training for assigned professionals.   Provide leadership in the development of assigned professionals to identify, develop and deliver outsourcing solutions to clients.
• Ensure timely preparation of client service level and operational performance reports in accordance with established guidelines and client requirements.
• Ensure Service Level Agreement (“SLA”) compliance and high levels of operational performance.
• Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.).
• Ensure compliance with client policies and procedures, including compliance with Sarbanes Oxley 302 & 404 controls, PCI, HIPAA and other required regulatory controls.
• Provide insightful and clear analysis of various client operations, including identifying areas for improvement and potential issue and providing early identification of key issues as they arise.
• Work with client services team to implement new processes, and guidance, procedures and support as issues arise.
• Identify new initiatives and opportunities for process and performance improvement and efficiencies, and work with client and Auxis management to define, establish and implement.
• Prepare and review documentation to support internal and external audits, as required.

BPO Management and Service Delivery 

• Set up new business operations to support new client business requirements:
• Support the hiring of the BPO Services team, including Supervisors, Leads, Clerks and other supporting staff, etc., as applicable, for each new client.
• Support the deployment of “to be” processes, including where feasible standardizing processes and activities across all markets.
• Support the implementation of supporting tools and technologies, including document management, automated workflow and account reconciliation platforms.
• Define key performance indicators, including service level and operational reporting and support the setup of reporting platform to provide visibility to daily operational performance
• Work with the BPO Migration Team on the transition of all in-scope functions for new clients to Auxis Colombia.

Review “as is” processes, roles and responsibilities and provide input to the Migration Team on “to be” processes, roles, responsibilities, organizational design, use of automation, KPI’s,  process improvements, compliance requirements, risks and mitigation strategies, etc.

Requirements

• Proven experience (7+ years) in Accounting or finance, with progressive responsibilities and at least 5 years in a supervisory or leadership position, leading groups of up to 50.
• Knowledge of US GAAP
• (Licenciatura) Bachelor's degree in accounting career. Relevant certifications (e.g., CPA) is preferred.
• Strong knowledge of generally accepting accounting principles (GAAP) and financial regulations
• Proficiency in using accounting software and ERP systems, with advanced Excel skills.
• Excellent Leadership and team management skills
• Exceptional analytical and problem-solving skills
• Outstanding communication and interpersonal skills
• Detail-oriented with a high level of accuracy in financial reporting
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.