Analista Senior de Cuentas por Cobrar

The Sr Collections Analyst position reports directly to the BPO Supervisor. The Sr Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures. This position might require travel to client sites that are located outside of Costa Rica area. This Sr Collections Specialist must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

• Oversee and manage the collections process for assigned accounts, ensuring timely and accurate collection of outstanding payments.
• Provide guidance, training, and support to a team of Collections Clerks, monitoring their performance, and offering coaching and feedback to maximize productivity and results.
• Develop and implement effective collections strategies, including setting targets, defining collection workflows, and utilizing automation tools and technology to streamline operations.
• Collaborate with clients and internal stakeholders to understand specific collection requirements, address escalated issues, and provide regular updates on collections performance.
• Review and analyze collection reports and data to identify trends, bottlenecks, and areas for improvement, and develop action plans accordingly.
• Act as the primary point of contact for complex customer inquiries, payment disputes, and legal matters, ensuring prompt and professional resolution.
• Monitor compliance with collections policies, industry regulations, and client-specific guidelines, implementing necessary changes to maintain adherence.
• Stay updated on industry trends, best practices, and regulatory changes, providing recommendations and insights to enhance collections strategies and processes.
• Generate comprehensive reports and presentations on collections performance, highlighting key metrics, achievements, and areas requiring attention.

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• Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Equivalent work experience may also be considered.
• 3+ years of experience in Collections, Accounts Receivable, or a similar finance role, with increasing levels of responsibility.
• Comprehensive knowledge of collections principles, strategies, and best practices, with a proven track record of improving collections efficiency and reducing delinquency rates.
• Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and drive data-informed decisions.
• Excellent communication and negotiation abilities, both written and verbal, with the capacity to engage effectively with clients, customers, and internal stakeholders.
• Proficiency in English at a B2+ level to effectively communicate in professional settings.
• Proficiency in collections software, ERP systems, and advanced Microsoft Excel functions.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Self-motivated and team-oriented, with a proactive and solutions-focused mindset, capable of working independently or collaboratively within a team environment.

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.