Analista Senior de Cuentas por Cobrar Trilingue ( Portugues)

The Sr Collections Analyst position reports directly to the BPO Supervisor. The Sr Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures. This position might require travel to client sites that are located outside of Costa Rica area. This Sr Collections Specialist must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

• Oversee and manage the collections process for assigned accounts, ensuring timely and accurate collection of outstanding payments.
• Provide guidance, training, and support to a team of Collections Clerks, monitoring their performance, and offering coaching and feedback to maximize productivity and results.
• Develop and implement effective collections strategies, including setting targets, defining collection workflows, and utilizing automation tools and technology to streamline operations.
• Collaborate with clients and internal stakeholders to understand specific collection requirements, address escalated issues, and provide regular updates on collections performance.
• Review and analyze collection reports and data to identify trends, bottlenecks, and areas for improvement, and develop action plans accordingly.
• Act as the primary point of contact for complex customer inquiries, payment disputes, and legal matters, ensuring prompt and professional resolution.
• Monitor compliance with collections policies, industry regulations, and client-specific guidelines, implementing necessary changes to maintain adherence.
• Stay updated on industry trends, best practices, and regulatory changes, providing recommendations and insights to enhance collections strategies and processes.
• Generate comprehensive reports and presentations on collections performance, highlighting key metrics, achievements, and areas requiring attention.

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• Bachelor's degree in accounting, finance, business administration, or a related field. Equivalent work experience may be considered.
• Significant experience (3+ years) in collections, accounts receivable, or a similar finance role, with progressive responsibilities.
• In-depth knowledge of collections principles, strategies, and best practices, with a track record of optimizing collections efficiency and reducing delinquency rates.
• Strong analytical and problem-solving abilities, with the capacity to identify trends, analyze data, and make data-driven decisions.
• Excellent communication and negotiation skills, both written and verbal, with the ability to effectively interact with clients, customers, and internal stakeholders in English (B2+), Portuguese (B2+), and Spanish.
• Proficiency in using collections software, ERPs, and advanced knowledge of Microsoft Excel.
• Exceptional attention to detail, accuracy, and organizational skills to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively within a team environment, displaying a proactive and solutions-oriented mindset.

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.