Customer Service Analyst

The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

English – Spanish Language (Oral and writing 90 % or higher), (C1 or above).
• The resource will work on a flexible schedule. Within our Hours of Operations which are Mondays to Fridays from 8:00 am to 9:00 pm.
• The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
• Must be available to work on weekends.
• Must have a high school diploma or in progress to complete high school.
• A genuine interest in working with and helping customers.
• Must possess excellent communication skills and involvement.
• Demonstrated experience in providing high levels of customer satisfaction and performance in
a high transaction volume/high demand environment preferred.
• Good presentation and a polite, tactful and friendly character.

• Active Listening: Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
• Service Orientation: Actively looking for ways to help people.
• Active Learning: Understanding the implications of latest information for both current and
future problem-solving and decision-making.
• Teamwork: Collaborating efforts to achieve a common goal or to complete a task in the most
effective and efficient way
• Adaptability: Ability to adapt to changed circumstances or environment. Show the ability to
learn from experience and improve the fitness of the learner as a competitor.