Operational Excellence Coach

The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores.  The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit.

• Demonstrates the ability to drive continuous progressive improvement.
• Manages productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management.
• Follows brand protocols and standards.
• Follow administrative process and schedules accordingly to meet required visit count.
• Accurately and objectively review brand systems and processes.
• Verifies and drives complete and timely execution of corporate and local marketing programs.
• Review and follow up on action plans to drive system improvements.
• Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
• Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.
• Provide insight and analytics on common patterns and trends identified during the visits.
• Escalate, communicate, and follow up on all critical issues with the above store management.
• Required attendance and engaged participation in meetings for ongoing calibration, uniformity, and Team Conference Calls.
• Provides advice/suggestions to challenges experienced during previous visits.
• Supports the training process in the franchise stores, with regular follow up.
• Supports new store openings as designated.
• Manages and supports multiple ongoing projects.

• Proven Customer Service / Back Office Experience - minimun 2 years
• Time Management: Managing one's own time.
• Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive the business forward.
• Influencing Others – Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; response to objections successfully; uses tact when expressing ideas or opinions.
• Initiative – Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
• Innovative and Creative – Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices generates new ideas to create novel solutions to problems.

Strategic Thinking – Gaining perspective on critical and complex issues