HR Rewards Specialist

·   Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowe’s employees, regarding questions related to Total Rewards policies and procedures.

·   Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.

·   May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.

·   Assure information is complete, accurate, and approved by appropriate superior.

·   Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.

·   May assist with basic transactions as assigned according to proper procedure, policy, and direction.

·   Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements.

·   Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals.

·   Assist the HR supervisor with monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals.