Training and Quality Specialist

Experienced Training and Quality Specialist to join our Center of Excellence (COE). This individual will play a pivotal role in enhancing training programs, ensuring quality standards, and collaborating with cross-functional teams.

•  Facilitate new hire training programs and support ongoing training initiatives for multiple client
  processes.
  • Develop and implement learning curricula that align with industry best practices.
  • Collaborate with current trainers to standardize training methodologies and drive continuous
  improvement.
  • Create a positive and engaging classroom training environment.
  • Maintain a comprehensive knowledge base with all training materials.
  • Work actively with client and management team to ensure effective implementation and
  communication of all training strategies and initiatives.
  • Execute Quality Assurance (QA) processes, including evaluations and calibration, to maintain
  and improve service quality.
  • Monitor and evaluate the quality of QA evaluations, identifying trends and coordinating action
  plans.
  • Review QA forms to ensure alignment with business requirements.
  • Contribute to reporting efforts, producing regular status reports on team metrics and
  performance.
  • Work actively with clients and the management team to ensure effective implementation and
  communication of training and QA strategies and initiatives.
  • Collaborate with cross-functional teams and stakeholders to align training and QA with company
  goals.
  • Track and analyze learning curriculum and QA effectiveness through various evaluation
  techniques.
  • Handle interactions/cases with the frequency defined by the business and client to stay up to
  date with program updates and best practices.

 Must have a minimum of 2 years of experience in Training and/or Learning Development roles
in corporate environments.
• Effective facilitation and classroom management skills with the ability to present information
using a variety of techniques.
• Excellent interpersonal skills with the ability to communicate effectively with other departments
and stakeholders.
• Strong analytical, organizational, and time management skills.
• Proficiency in English and Spanish (Oral and written skills at 90% or higher) (C1 or above)
• Ability to manage multiple client processes.
• Exceptional written and oral communication skills.
• Self-motivated, self-directed, and able to work independently.
• Intermediate Office Knowledge (SharePoint, PowerPoint, Excel).
• Knowledge of LMS, eLearning Content Creation, and Microlearning is a plus.
• Experience in Instructional Design and industry-standard training models is a plus.
• Bachelor’s Degree/University degree or equivalent experience.