The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.
· Investigate and resolve complex Tier 2 HR systems requests, ensuring timely and accurate resolution.
· Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems across the entire employee lifecycle (e.g., hire, onboarding, job changes, promotions, terminations).
· Perform regular data audits to ensure integrity, compliance, and adherence to HR programs and processes, and to avoid disruption and impact to third party systems and administrators
· Manage and complete a daily queue of work through a ticketing system (ServiceNow) or other task management tools.
· Collect, track, and maintain supporting documentation and data while ensuring confidentiality on all transactions.
· Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.
· Identify and support continuous improvement opportunities in technology and process streamlining.
· Provide insights and feedback to HRIS and HR leadership on system performance and areas for improvement.
· Generate monthly reports and deliver them as expected in terms of time and quality.
· Comply with all the account KPI’s and SLA’s defined by client.
· Comply with the assigned schedule to cover the hours of operation.
Software Powered by iCIMS
www.icims.com