Sr HR Systems Analyst

Location CR-H-Costa Rica
Posted Date 2 days ago(3/31/2025 8:12 AM)
Job ID
2025-3811
# Positions
1
Category
Business Support

Job Summary

The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.

Responsibilities

·         Investigate and resolve complex Tier 2 HR systems requests, ensuring timely and accurate resolution.
·         Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems across the entire employee lifecycle (e.g., hire, onboarding, job changes, promotions, terminations).
·         Perform regular data audits to ensure integrity, compliance, and adherence to HR programs and processes, and to avoid disruption and impact to third party systems and administrators
·         Manage and complete a daily queue of work through a ticketing system (ServiceNow) or other task management tools.
·         Collect, track, and maintain supporting documentation and data while ensuring confidentiality on all transactions.
·         Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.
·         Identify and support continuous improvement opportunities in technology and process streamlining.
·         Provide insights and feedback to HRIS and HR leadership on system performance and areas for improvement.
·         Generate monthly reports and deliver them as expected in terms of time and quality.
·         Comply with all the account KPI’s and SLA’s defined by client.
·         Comply with the assigned schedule to cover the hours of operation.

Skills and Experience

  • Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent work experience.
  • 2+ years of experience in HRIS, with strong hands-on experience in Workday and Kronos.
  • Proficient with Case management systems, preferable with ServiceNow
  • Expertise in HR transactions and processes across the employee lifecycle, using Workday.
  • Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders.
  • Experience working in a shared services or customer service environment is a plus.
  • Experience in a shared service center, preferably in an HR services environment
  • English – Spanish Language (Oral and writing 90 % or higher), (B2+ or above).
  • The incumbent will adjust its schedule based on the account needs.

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