Sr HR Systems Analyst

The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.

• Investigate and resolve complex Tier 2 HR systems requests, ensuring timely and accurate resolution.

• Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems across the entire employee lifecycle (e.g., hire, onboarding, job changes, promotions, terminations).

• Perform regular data audits to ensure integrity, compliance, and adherence to HR programs and processes, and to avoid disruption and impact to third party systems and administrators

• Manage and complete a daily queue of work through a ticketing system (ServiceNow) or other task management tools.

• Collect, track, and maintain supporting documentation and data while ensuring confidentiality on all transactions.

• Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.

• Identify and support continuous improvement opportunities in technology and process streamlining.

• Provide insights and feedback to HRIS and HR leadership on system performance and areas for improvement.

• Generate monthly reports and deliver them as expected in terms of time and quality.

• Comply with all the account KPI’s and SLA’s defined by client.

• Comply with the assigned schedule to cover the hours of operation.

Skills And Experience

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent work experience.

• 2+ years of experience in HRIS, with strong hands-on experience in Workday and Kronos.

• Proficient with Case management systems, preferable with ServiceNow

• Expertise in HR transactions and processes across the employee lifecycle, using Workday.

• Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and commitment to data accuracy.

• Excellent communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders.

• Experience working in a shared services or customer service environment is a plus.

• Experience in a shared service center, preferably in an HR services environment

• English – Spanish Language (Oral and writing 90 % or higher), (B2+ or above).

• The incumbent will adjust its schedule based on the account needs.