Project Coordinator

The Project Coordinator manages the new store opening, store transfer, relocation, and remodel lifecycles from a technology perspective. The  critical member of the retail solutions team ensuring that the one of most important aspects of our business—opening new stores, proceeds smoothly for our franchisees.

This position is responsible for ensuring all technology-related timelines are met in order to provide a smooth experience for our restaurants by working with franchisees, vendors, and internal team members through the retail IT processes.

• Manages the new store opening, transfer lifecycle, and remodel processes for technology across our portfolio of brands from kickoff to run-the-business support
• Has direct accountability for maintaining all technology-related new store opening processes
• Works directly with franchisees and internal teams to ensure that necessary Retail Technology deliverables are completed in a timely fashion, including but not limited to: Ordering POS hardware, obtaining merchant accounts, signing up for retail IT services
• Represents the Retail IT team on various cross-functional calls on a weekly, and as-needed basis
• Tracks current progress of new store openings, store transfers, store relocations and store remodels in ticketing/project management system
• Participates in vendor management activities to ensure effective leveraging of 3rd party resources.
• Develop and maintain strong relationships with key stakeholders (Field and Internal Operations teams, marketing, IT) and partners (franchisees, vendors)·
• Leads root cause analysis (RCA) to identify and remediate issues with New Store Openings
• Performs other duties as assigned
• Conforms with all corporate policies and procedures

• 2-3 Years’ Experience in one of, or several of the fields below:
  • Experience in an IT environment
  • Business Analysis
  • Project Coordination
  • Implementation Management
• English level of a B2+
• Certified Scrum Master
• Exceptional organization, time management, and keen attention to detail
• Highly effective verbal and written communication skills
• Experience working in ticketing and/or project management tools (ServiceNow, Jira, Confluence)
• Relationship Building
• Process Governance
• Proficient in Microsoft Office technologies, including Office Suite, Project, Visio, and SharePoint
• Public Speaking
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies.
• Ability to exercise judgment and discretion in dealing with matters of significance; to assess a situation, conduct research, analyze data, and arrive at valid conclusions; and to develop and execute plans.