AP/AR Supervisor

The primary role of this position is to ensure the efficient and effective management of all accounts payable and receivable, in line with established service levels and contractual requirements. The individual will oversee the scanning, indexing, coding, approval, and processing of vendor invoices, as well as vendor payment processing, invoice reconciliation, and troubleshooting discrepancies in receipts for goods. Additionally, this role requires ensuring accurate and timely invoice processing, collections, and customer account reconciliations. The ideal candidate will possess strong leadership skills, excellent attention to detail, and a comprehensive understanding of accounts payable and receivable processes in an outsourced environment.

Service Delivery Management

• Manage the day-to-day operations of the accounts receivable department, including invoice generation, posting of payments, and collections activities.
• Ensure timely and accurate billing and invoicing, reviewing invoices for accuracy, completeness, and compliance with company policies and client requirements.
• Monitor accounts receivable aging and take necessary actions to minimize overdue payments, including initiating collection efforts and coordinating with relevant stakeholders.
• Review and reconcile accounts receivable sub-ledger to general ledger, investigating and resolving any discrepancies or issues.
• Support team leads by acting as a back up.
• Ensuring scope of services assigned to the account are completed timely, accurately, and within productivity standards
• Support internal and external audits, providing necessary documentation, addressing audit inquiries, and ensuring compliance with audit requirements.
• Collaborate with cross-functional client teams, such as sales, operations, and finance, to resolve billing or payment issues, and provide excellent customer service to clients.

Team Leadership

• Supervise and lead the accounts receivable team, providing guidance, training, and performance feedback to ensure efficient and accurate processing of transactions and promoting their professional development and adherence to best practices.
• Oversee the day-to-day operations of the accounts receivable department, including task assignment, workload management, and prioritization.
• Maintain attrition levels on target for accounts in scope.
• Oversee customer communications and ensure proper distribution to the staff.
• Participate in the recruitment and onboarding of new team members, fostering a positive and productive work environment.

Operational Management

• Supervises and approves accounts receivable activities, including preparation of reports and ,statistical data detailing operational results.
• Ensure accomplishment of productivity and quality targets for teams in scope.
• Work with client operational peers to understand daily / weekly / monthly assignments and ensure on-time and accurate delivery.
• Assist in the development and implementation of accounts receivable policies, procedures, and controls to improve efficiency, accuracy, and compliance.
• Maintains operational policies and practices to ensure data necessary for business operations is accurate and reliable.

Account Management

• Support and provide subject matter expertise on monthly SLR meetings with clients.
• Support consistently achievement of service level agreements with customer and maintain NPS target.

Innovation Agenda

• Identify and propose innovation agenda based on customer needs
• Support the implementation of operational analytics platforms and new technologies aimed to improved efficiency and organization
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of the accounts receivable process and implement process improvements as needed.
• Stay updated on industry trends, emerging technologies, and regulatory changes related to accounts receivable, and recommend and implement process improvements accordingly.
• Identify and implement automation and digitization opportunities to streamline accounts receivable processes, reduce manual efforts, and improve productivity.

Key Metrics

Service Delivery

• SLA/SLR Performance
• POD Productivity & Quality
• Innovation

Commercial Management

• Client Satisfaction (NPS)

Team Leadership

• Employee Attrition- 20%
• Employee Engagement
• Talent development

Compliance & Administration

• Security Compliance
• Policy Compliance
• One on Ones
• Performance Evaluations

General Requirements

• Over 5 years of proven experience in accounts payable or a similar financial role, with at least 2 years in a supervisory or leadership position, managing teams of 10-15 individuals.
• Comprehensive understanding of U.S. Generally Accepted Accounting Principles (GAAP).
• Bachelor’s degree in accounting, finance, or a related field.
• In-depth knowledge of accounts payable principles, practices, and procedures.
• Proficient in using accounting software and ERP systems, along with advanced Excel skills.
• Strong analytical and problem-solving skills to address complex payment issues, discrepancies, and inefficiencies.
• Exceptional attention to detail and accuracy, with the ability to work effectively under tight deadlines.
• Strong leadership and interpersonal skills, enabling effective communication and collaboration with stakeholders at all levels.
• Proven track record of driving process improvements, optimizing accounts payable operations, and managing supplier relationships.
• Deep understanding of financial controls, compliance, and regulatory requirements related to accounts payable.
• Excellent written and verbal communication skills.
• Ability to handle confidential information discreetly while maintaining high professionalism.

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits

• Health benefits including medical, vision, and dental.
• Asociacion Solidarista
• Training and development programs
• Employee recognition program
• Paid time off and family-paid leave
• Paid day off for your birthday!