Talent Acquisition Lead

We are seeking a dynamic and experienced Team Lead, Talent Acquisition to oversee the daily operations of our Talent Acquisition function. This role is responsible for guiding a team of recruiters and coordinators, ensuring the effective execution of recruitment strategies, and serving as a subject matter expert (SME) across all talent acquisition processes and services.

The ideal candidate will demonstrate strong leadership, analytical, and organizational skills, while maintaining the highest level of confidentiality and professionalism in handling sensitive employee and business information.

• Monitor, prioritize, and assign daily responsibilities to Talent Acquisition staff at the Service Center, assuring the proper alignment of resources and skillsets to inquiry and request demand.
• Assist team members with day-to-day execution of duties and guide the team regarding proper procedures, policies, and requirements. May review and approve certain staff transactions as defined per policy/procedure.
• Assure that HR transactions, data, and services are timely, accurate, and compliant with company and regulatory requirements. Provide back-up to staff and perform transactions when necessary.
• Handle Talent Acquisitions escalated and/or sensitive requests and issues related to processing. Escalate particularly specialized, difficult, or sensitive matters to the appropriate “Tier 2 Function” or “Center of Excellence” resource and assure that cases are updated and maintained accordingly.
• Partner with centralized talent acquisition operations team to optimize processes and continuously improve candidate experience throughout hiring lifecycle
• Follow proper operational procedures and assure the same from the staff. Support the supervisor and manager as a project coordinator to organize and facilitate ongoing development, evaluation/testing, and maintenance of processes and documentation (e.g., scripts, Standard Operating Procedures, Work Instructions). Continually drive documentation to ensure complete, accurate, and up-to-date depiction of processes.
• Perform audits and validations of Service Center transactions. Examine and verify any data related to the Service Center for accuracy and consistency.
• Monitor the participation of team members to verify that the training received is used correctly or if they need additional training.
• Conduct individual weekly One on One’s with team members.
• Conduct periodic Performance Appraisal sessions with team members.
• Conduct a weekly team meeting.
• Conduct operational meetings with the client/supervisor.
• Create reports and statistical information to inform the supervisor about the progress of the team's performance, demonstrating volume, quality, accuracy and SLA compliance.
• Support with any other new process when required by the client as long as it has been officially included in our scope.
• Provide training and coaching to team members.
• Coach and mentor staff to support a high-performance team. Assist the supervisor with setting goals and supporting growth and development of team members
• Lead or support in the required projects to continuously improve client’s operation
• Analyze and suggest procedures and processes improvements

• 3 - 5 years of experience in a shared service center, with the full-cycle recruiting/talent acquisition process
• 2 Years of experience as Team Leader within Shared services organization with a proven track record leading a Talent Acquisition team
• Fluent in English (Oral and writing 90% or higher) (C1 or above)
• USA Talent Acquisition experience
• Proficiency in team leadership, coaching and development skills
• Demonstrated experience managing and supporting change initiatives
• Working experience in Workday or similar HRIS, Applicant Tracking Systems (ATS), sourcing tools and Case management systems
• Experience on service transition implementations
• Experienced and efficient handling of standard IT-Applications, preferably MS Office & MS Visio
• Process improvement mindset, with experience using Lean Six Sigma methodology
• Proficient in Operational Metrics and reporting in a shared services environment (KPIs, Dashboards)
• Demonstrated ability and experience in prioritizing and managing multiple projects, using project management methodologies
• Certifications in PMP or equivalent and Green Belt LSS are an added advantage