SENA Intern - Desktop Support Specialist

The responsibilities of a Desktop support Specialist range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, peripherals and any other technology equipment related.

Ultimately responsible for the ongoing maintenance and future planning needs of the company’s technology environment to ensure optimal workplace performance.

-Assist with troubleshooting and resolving hardware, software, and peripheral issues for end-users.
-Provide support for desktop and laptop computers, printers, and mobile devices.
-Help maintain, upgrade, and manage operating systems and application software.
-Perform regular system checks, updates, and patch installations under supervision.
-Set up and configure desktops, laptops, and associated peripherals
-Install and configure approved software and tools based on organizational standards.
-Assist in tracking and managing IT inventory, including hardware and software assets.
-Help prepare and document device assignments and returns.
-Document system configurations, installation procedures, and support processes.
-Support onboarding tasks by setting up workstations for new employees.
-Assist in ensuring compliance with internal IT policies and standards.
-Work closely with senior DEsktop engineers and IT support staff to learn and assist with larger projects.
-Actively engage in learning opportunities provided during the internship.

• Experience diagnosing and resolving hardware/software issues across Windows and macOS platforms.
• Knowledge of desktop/laptop installation, configuration, and peripheral setup (printers, scanners, monitors).
• Familiarity with Windows 10/11, basic Linux commands, and macOS environments.
• Proficient in installing, updating, and troubleshooting MS Office Suite, antivirus software, and VPN clients.
• Exposure to inventory tracking, hardware tagging, and device lifecycle support.
• Effective communication with users, providing clear guidance and follow-up on support requests.
• Proven ability to work in a team-oriented environment and support IT project initiatives.