Accounts Receivable Supervisor

The Accounts Receivable Supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. The ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. This role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients.

Service Delivery Management

• Manage the day-to-day operations of the accounts receivable department, including invoice generation, posting of payments, and collections activities.
• Ensure timely and accurate billing and invoicing, reviewing invoices for accuracy, completeness, and compliance with company policies and client requirements.
• Monitor accounts receivable aging and take necessary actions to minimize overdue payments, including initiating collection efforts and coordinating with relevant stakeholders.
• Review and reconcile accounts receivable sub-ledger to general ledger, investigating and resolving any discrepancies or issues.
• Support team leads by acting as a back up.
• Ensuring scope of services assigned to the account are completed timely, accurately, and within productivity standards
• Support internal and external audits, providing necessary documentation, addressing audit inquiries, and ensuring compliance with audit requirements.
• Collaborate with cross-functional client teams, such as sales, operations, and finance, to resolve billing or payment issues, and provide excellent customer service to clients.

Team Leadership

• Supervise and lead the accounts receivable team, providing guidance, training, and performance feedback to ensure efficient and accurate processing of transactions and promoting their professional development and adherence to best practices.
• Oversee the day-to-day operations of the accounts receivable department, including task assignment, workload management, and prioritization.
• Maintain attrition levels on target for accounts in scope.
• Oversee customer communications and ensure proper distribution to the staff.
• Participate in the recruitment and onboarding of new team members, fostering a positive and productive work environment.

Operational Management

• Supervises and approves accounts receivable activities, including preparation of reports and ,statistical data detailing operational results.
• Ensure accomplishment of productivity and quality targets for teams in scope.
• Work with client operational peers to understand daily / weekly / monthly assignments and ensure on-time and accurate delivery.
• Assist in the development and implementation of accounts receivable policies, procedures, and controls to improve efficiency, accuracy, and compliance.
• Maintains operational policies and practices to ensure data necessary for business operations is accurate and reliable.

Account Management

• Support and provide subject matter expertise on monthly SLR meetings with clients.
• Support consistently achievement of service level agreements with customer and maintain NPS target.

Innovation Agenda

• Identify and propose innovation agenda based on customer needs
• Support the implementation of operational analytics platforms and new technologies aimed to improved efficiency and organization
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of the accounts receivable process and implement process improvements as needed.
• Stay updated on industry trends, emerging technologies, and regulatory changes related to accounts receivable, and recommend and implement process improvements accordingly.
• Identify and implement automation and digitization opportunities to streamline accounts receivable processes, reduce manual efforts, and improve productivity.

• Proven experience (5+ years) in accounts receivable or a similar finance role and at least 2 years in a supervisory or leadership position, leading groups of 10-15.
• English level B2+ to C1 written and spoken
• Knowledge of US GAAP
• Bachelor's degree in accounting, finance, or a related field.
• Strong knowledge of accounts receivable principles, practices, and regulations.
• Proficiency in using accounting software and ERP systems, with advanced Excel skills.
• Strong analytical and problem-solving abilities to address complex issues, discrepancies, and process inefficiencies.
• Excellent attention to detail and accuracy, with the ability to work efficiently under tight deadlines.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at various levels.
• Proven track record of driving process improvements, optimizing accounts receivable operations, and managing vendor relationships.
• In-depth understanding of financial controls, compliance, and regulatory requirements related to accounts receivable.
• Excellent written and verbal communication skills Inglish C1
• Ability to handle sensitive and confidential information with discretion and maintain a high level of professionalism.