Senior Benefits Specialist

Are you a detail-oriented professional with a passion for benefits analysis and problem-solving? Join our dynamic team as a Senior Benefits Specialist (Tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes.

We’re a team that values collaboration, innovation, and continuous improvement. If you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you!

About the Role

As a Senior Benefits Specialist (Tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. You’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service.

• Investigate and resolve benefit variances documented in our CRM system (Client Space)
• Build and maintain strong relationships with benefit carriers for efficient issue resolution
• Collaborate with Benefits Accounting and Operations teams to ensure seamless communication
• Own the resolution process for benefit reconciliation discrepancies
• Conduct detailed audits of benefit plans as needed
• Recommend process improvements to management
• Maintain accurate documentation in line with records retention policies

Qualifications

• Bachelor’s degree preferred (or equivalent experience)

• 2+ years in a benefits-related role, with experience supporting U.S.-based clients

• Prior experience in a PEO environment, especially in Benefits or Accounting, is a plus

Skills & Competencies

• Advanced level of English – C1

• Proficiency in Microsoft Office,  intermediate Excel skills

• Strong knowledge of benefit plans and carrier invoicing

• Excellent interpersonal and communication skills

• Ability to manage sensitive client situations with professionalism

• High level of confidentiality and discretion

• Strong multitasking and prioritization abilities