The Document Request Agent will be working to ensure timely and accurately requested document submission in the necessary databases.
Responsibilities
Reviews patient accounts for accuracy prior to placement to outside collection vendors
Receive account change requests and review required changes.
Update insurance plan changes on customer accounts.
Review account information and update required information.
Researches and responds to vendor inquiries
Reviews correspondence in the CWF system and takes appropriate account and document action
Handles all calls. Emails, eRequest and correspondence from collection agencies.
Responds to requests which include research payments, contractual, approving arrangements, audits, etc.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Other duties as assigned
Skills and Experience
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
