HR Services Analyst

·   Serve as subject matter expert for HR related inquiries through telephonic and multiple case management channels.

·   Maintain a polite, helpful, and professional manner always.

·   Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization.

·   Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where possible.

·   Serve as an escalation point of contact for global HR Service partners working to resolve portal navigation and HR/Payroll policies and procedure issues.

·   Field specialized inquiries within the Global, HR Services team based on service level agreement.

·   May seek guidance or transfer for more complex and/or confidential inquiries.

·   Assure information is complete, accurate and approved by leadership.

·   Perform intake, sort, track and distribute electronic documents that may be received, and other duties as assigned.

·   Identify common problems and escalate them to leadership, along with possible suggestions for improvement, where possible.

·   Obtain and share associate feedback with leadership to ensure services continually improve

·   Respect associate confidentiality always.

·   Assist with transactions and other responsibilities as assigned according to proper procedure, policy, and direction.

·   Participate in audits to uncover opportunities for training peer global HR Service partners and enhancing the knowledgebase.

·   Participate in audits in support of driving compliance and accountability

·   Assist leadership with establishing and improving upon defined HR procedures and processing methods to meet production and performance goals efficiently and accurately.

·   Assist with monitoring and evaluating HR transaction workflow.