We’re looking for a driven and experienced Service Desk Team Lead who is ready to take ownership of a high-performing support team and elevate the IT experience for users across the organization.
If you’re passionate about customer service, love leading people, and thrive in fast-paced environments—this is your opportunity to shine!
Lead, coach, and mentor a team of IT support specialists
Oversee incident and request management to ensure SLAs are met
Monitor performance metrics and drive continuous improvement
Manage escalations and provide hands-on support for complex issues
Foster a service-oriented culture focused on excellence and accountability
Lead, coach, and mentor a team of IT support specialists
Oversee incident and request management to ensure SLAs are met
Monitor performance metrics and drive continuous improvement
Manage escalations and provide hands-on support for complex issues
Foster a service-oriented culture focused on excellence and accountability
Languages: Fluent in English and Portuguese (B2+ minimum)
Experience:
2+ years in technical support
1+ year managing Service Desk or IT support teams (5+ people)
Strong leadership, communication, and problem-solving skills
Customer-focused mindset and ability to adapt quickly to change
Solid knowledge of ITIL practices and service management tools
Bachelor’s degree in IT or related field
ITIL v4 Foundations Certification (required)
MS365, Active Directory, CompTIA A+, or HDI certifications (nice to have)
Work in a dynamic and collaborative environment
Be part of a growing team where your leadership makes a real impact
Opportunities for continuous learning and career development
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