Senior ServiceNow Administrator

We are seeking a Senior ServiceNow Administrator to support and enhance our client’s ServiceNow platform in collaboration with Auxis teams and internal stakeholders. This role requires deep hands-on expertise in ServiceNow administration, configuration, and optimization, with a focus on delivering automation, integrations, and innovative solutions aligned with industry best practices.

• Administer, configure, and maintain the ServiceNow platform to ensure optimal performance and user experience.

• Collaborate with cross-functional teams to gather requirements and implement platform enhancements.

• Develop and deploy workflows, business rules, UI policies, client scripts, and integrations to support business processes.

• Lead and support projects involving automation, Virtual Agent (chat), integrations, and emerging ServiceNow capabilities.

• Monitor platform health, perform upgrades, patching, and ensure compliance with ITSM/ITIL best practices.

• Provide technical guidance, documentation, and training to internal teams and end-users.

• Troubleshoot and resolve complex platform issues promptly.

Qualifications

• 5+ years of hands-on experience as a ServiceNow Administrator or Developer.

• Strong expertise in ITSM modules (Incident, Problem, Change, Request), and experience with Service Catalog, CMDB, and Workflows.

• Experience implementing integrations via REST/SOAP APIs, MID Servers, or other tools.

• Familiarity with Virtual Agent, AI Search, or Performance Analytics is a plus.

• ServiceNow certifications (CSA, CIS, CAD) are preferred.

• Excellent communication and collaboration skills.

• Strong analytical thinking and problem-solving abilities.

Preferred Experience

• Supporting large enterprise environments and multi-team collaborations.

• Working with Agile methodologies and change management processes.

• Exposure to additional ServiceNow modules (HRSD, ITOM, SecOps, etc.) is a plus.