Senior Database & ETL Support Engineer

For this role, we are seeking a highly motivated and skilled Senior/Principal Support Engineer (DBA & ETL) to join our team. This role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both ETL processes and our database environments.

In addition to triaging and escalating issues to minimize downtime, this position will also contribute to high value workstreams that directly support key business initiatives. The ideal candidate brings a strong foundation in database administration with experience around ETL development, along with excellent communication and problem-solving skills.

• Lead and oversee support of database platforms (SQL Server, Redshift, RDS, Azure) while delivering high-impact ETL engineering workstreams that deliver meaningful business value.
• Proactively monitor alerting systems (SQL Sentry, CloudWatch, xMatters, SolarWinds) to detect and assess ETL and database performance anomalies.
• Lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. Lead by example and help mentor others.
• Perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with minimal supervision.
• Lead troubleshooting around AWS services used around DBA and Engineering with a solid working knowledge of Redshift and RDS.
• Apply SQL (primary) and Python (nice to have) to help with analyzing longs, investigating issues, and developing engineering pipelines.
• Display strong communication, translating complex engineering and database related issues into clear, actionable updates to ensure others understand and effectively follow through with work.
• Ensure SLAs are met by monitoring turnaround times and holding a high standard for issue resolution and operational excellence.
• Take initiative in proactive issue prevention, reviewing historical production issues, identifying patterns, and proposing solutions that challenge what we are doing today.
• Help with long-term database architecture strategy, ensuring processes being built align with best practices and scale.
• Proactively identify performance bottlenecks across query patterns, schema designs, and indexing strategies and lead the resolution of this effort.
• Drive cost optimization initiatives in cloud platforms (e.g., Redshift, RDS), identifying inefficient queries, oversized clusters, or underutilized storage.

• Bachelor’s or higher degree in Computer Science, Engineering, or a related field.
• Solid understanding of relational databases, particularly SQL Server, Redshift, MySQL, PostgreSQL.
• Experience developing data pipelines and working with ETL tools, with exposure to AWS Redshift, RDS and CloudWatch.
• Experience monitoring and triaging alerts using tools such as SQL Sentry, xMatters, Database Performance Monitoring solutions, AWS CloudWatch, and more.
• Proficient in writing and developing SQL queries for analysis, troubleshooting, and pipelines.
• Understanding of cloud platforms, particularly AWS, and their data services. Experience with any of the following would be a plus: Snowflake, Matillion, Coalesce.
• Strong problem-solver with attention to detail.
• Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences.
• Ability to work independently but also as a team.  
• A proactive approach towards taking ownership over tasks and showing initiative and not having to always be asked.