Loan Processor

The Loan Processor will be responsible for providing high-quality customer service assistance when responding to emails and loan applications from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations. 

• Drive customer obsession through excellent customer service by opening customer applications, reviewing them for completeness and requesting any additional  information. 

• Review and evaluate client’s financial documents (bank statements, pay stubs, award letters) and research financial history. 
• Calculate income for Underwriting submission 
• Collaborate with Underwriters to process loan applications in an expedited fashion. 
• Adhere to work schedule, assigned daily duties, and work activities. 
• Attend all mandatory training and meetings 

• Ensure compliance with company policies and regulatory requirements

• English – Spanish Language (Oral and writing 80 % or higher), (B2+ or above).

• 1 year of experience in customer service roles and strong analytical skills. 

• The resource will work on a flexible schedule. Within our Hours of Operation  

• Must be available to work on weekends. 
• Must have a high school diploma. 
• A genuine interest in working with and helping customers. 
• Must be detail-oriented. 
• Demonstrated experience in providing high levels of customer satisfaction in the back office field. 

• Good presentation and a polite, tactful and friendly character.