Senior Benefits Implementation Specialist

At Auxis, we're hiring a Senior Benefits Implementation Specialist to join our team! This is a pivotal, hands-on role where your meticulous attention to detail and deep system knowledge will directly impact how our clients' employees access their critical benefits.

What Makes This Role Unique?

•  This isn't just about data entry; it's about owning the end-to-end implementation process. You'll be the architect behind the scenes, ensuring flawless configuration, setup, and compliance for new and renewing benefit programs.

In this role, you will:

•  Lead Implementations: Drive the successful configuration of benefit plans, eligibility rules, and enrollment workflows within leading benefits administration systems (like bSwift, Workday, Benefitfocus, UKG, and more).
•  Be a System Expert: Leverage your 2-3 years of experience with benefits administration systems to build, test, and audit complex plan setups, guaranteeing accuracy before employee enrollment.
•  Manage the Pipeline: Use your experience with HubSpot (or similar CRM/ticketing tools) to manage implementation timelines, track milestones, and document progress and resolutions.
•  Ensure Quality: Perform system testing and meticulous quality checks, reconciling enrollment data against carrier confirmations and payroll records.

• Coordinate with the client’s implementation team to ensure accurate setup of new and renewing groups within benefits administration systems.
• Build and configure benefit plans, eligibility rules, and enrollment workflows in platforms.
• Manage group implementation timelines, tracking milestones and progress in HubSpot for pipeline management and ticket fulfillment.
• Perform system testing, audits, and quality checks to ensure plan accuracy prior to employee enrollment.
• Monitor and reconcile enrollment data against initial quotes, carrier confirmations, and payroll records.
• Collaborate with internal client teams to confirm group installation, renewals, and terminations.
• Document implementation status, issues, and resolutions in HubSpot and other tracking systems.
• Generate reports and provide updates during daily, weekly, and monthly team meetings.
• Support continuous improvement by identifying process efficiencies and system enhancements.
• Consistently meet project deadlines while managing multiple implementations in a fast-paced environment.
• Maintain open communication with the Benefits Operations Teams on resolution of matters
• Regular participation in daily, weekly, and monthly virtual meetings and reporting.
• Lead implementation projects
• Support with additional activities as required.

Technical Competencies

• Bachelor’s degree in HR, Systems Engineering, Business, or other relevant degree OR 4 years experience in lieu of degree
• English Level of a B2+
• 2-3 years experience with benefits administration systems and group implementation.
• Experience with HubSpot or similar pipeline/ticket management tools.
• Experience of benefits administration systems and modules such as bSwift, Navigator, ADP, Benefitfocus, Businessolver, PlanSource, Empyrean, Workday, UKG, Paylocity, or Dayforce.
• Knowledge of HubSpot or similar CRM/ticketing platforms for pipeline and workflow management

Personal Competencies

• Strong problem-solving skills with the ability to research and analyze data and prepare recommendations.
• Effective planning, prioritization, and time management.
• Ability to work independently while maintaining close coordination with a larger team.
• Strong written and verbal communication skills in English.
• Ability to adapt quickly in a fast-paced, high-volume environment.
• Professional judgment, initiative, and accountability.
• Ability to consistently project a professional appearance and demeanor.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent attention to detail and follow-up.
• Detail-oriented mindset with the ability to manage multiple tasks simultaneously and meet deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Willingness to adapt to changing priorities and learn new processes or technologies as needed.