Credits Analyst

The Overpayment Analyst is responsible for investigating and resolving overpayment discrepancies, outstanding balances, returned hospital reimbursement checks, and addressing patient concerns.

• Perform and validate discrepancy reason coding
  • Initiate refunds of identified overpayments and resolve open discrepancies.
  • Monitor refunds and initiate timely refunds.
  • Review and resolve credit balances.
  • Accept phone calls and address patient questions related to account balances.
  • Research returned refund checks and take necessary action to resolve them.
  • Identify problematic accounts/processes/trends and escalate them as appropriate.
  • Use effective documentation standards that support a robust historical record of account actions.
  • Ability to perform basic math to ensure account statement accuracy.
  • Meet organizational productivity and quality standards.
  • Complete and understand all educational requirements in a timely manner.
  • Practice and comply with the philosophy of the "Code of Conduct" and the "Mission and Values ​​Statement."

• English – Spanish (spoken and written 85% or higher), (B2+ or higher).
  • High school diploma completed.
  • At least 6 months of experience in data entry or customer service positions.
  • The candidate will adjust their local schedule to align with the resources supporting this position during Eastern Time daylight saving changes.
  • A genuine interest in working with and helping customers.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high-volume, high-demand environment is preferred.
  • Good appearance and a polite, tactful, and friendly demeanor.
  • A minimum of one year of related experience is required, preferably in healthcare. Relevant education may substitute for the experience requirement.
  • Communication: communicates clearly and concisely, both verbally and in writing. This includes using correct punctuation, correct spelling, and the ability to transcribe accurately.
  • Customer Orientation: builds and maintains long-term relationships with customers, building trust and respect by consistently meeting and exceeding expectations.
  • Interpersonal Skills: able to work effectively with other employees, patients, and external parties.
  • PC Skills: demonstrates proficiency in Microsoft Office applications and others as needed.
  • Policies and Procedures: demonstrates knowledge and understanding of organizational policies, procedures, and systems.
  • Basic Skills: demonstrates the ability to organize, perform, and track multiple tasks accurately within short deadlines, has the ability to work quickly and accurately in a fast-paced environment while handling multiple demands, the ability to work both independently and collaboratively in a team, adaptability, analytical and problem-solving skills, attention to detail, and the ability to perform basic mathematical calculations, balance and reconcile figures, punctuate correctly, write properly, and transcribe accurately.

Auxis places a high priority on employee growth and development, fostering an environment where you can advance in your career. Our culture empowers you to perform at your best, aligning with our team's shared goals. We are continuously working to enhance our culture and environment, investing in tools to gain better insights into the heartbeat of our organization.

Benefits:

• Comprehensive health benefits covering medical, vision, and dental.
• Solidarity Association.
• Training and development programs.
• Generous paid time off and family leave.
• Enjoy a paid day off on your birthday!