Business & Reporting Analyst

The Business & Reporting Analyst will act as the main point of contact for business KPI insights & Trends.

This role will be responsible for reporting, data analysis & stakeholder management

· Design and develop automated reporting solutions and dashboards to enable stakeholders to manage the business and make effective decisions.

· Streamline & standardize the existing reporting process across the different operations

· Conduct business reviews to report out metric results, trend findings & recommendations, with special emphasis on QA reporting

· Become SME on performance metrics for clients and organization

· Conduct and attend requirement gathering meetings to identify needs, concerns, and action plans

· Collaborate in developing reference documents or reports for performance measurement

· 3+ years of experience in similar roles

· English –Spanish Language (Oral and writing 85 % or higher)

· Bachelor’s Degree/University degree or equivalent experience

· Advanced Excel skills (VBA is a plus)

· Intermediate-Advanced Power BI skills

· Project Management Knowledge preferred

· Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.

· Ability to deal with ambiguity

· Strong stakeholder management skills

· Solid organizational skills, including prioritization and time management

· Strong interpersonal, written, and oral skills

· Problem-solving skills

· Ability to summarize and communicate important data