The primary purpose of this role is to act as the first point of contact for an employee or manager contacting the HR service center via Service Now tickets. Answers general questions regarding portal navigation and Total Rewards policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of Total Rewards processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center.
• Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.
• May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.
• Assure information is complete, accurate, and approved by appropriate superior.
• Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.
• May assist with basic transactions as assigned according to proper procedure, policy, and direction.
• Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements.
• Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to meet production and performance goals efficiently and accurately.
• Assist the HR supervisor with monitoring and evaluating HR transaction workflow and volume to meet production and performance goals.
Academic
High school diploma or GED required.
English proficiency at a B2+ level.
Experience
Minimum of 2 years of experience in an HR-related role within a Shared Services environment.
Proficient in Microsoft Office tools and applications.
Ability to work independently in a fast-paced environment while managing multiple priorities.
Strong written and verbal communication skills.
Analytical mindset with a pragmatic approach to handling requests.
Demonstrates customer-centric behavior in daily interactions.
Proven ability to handle highly confidential and sensitive information.
Works effectively under pressure.
Consistently adheres to organizational policies and procedures.
Actively engages in continuous learning—understands the impact of new information on current and future decision-making and applies appropriate learning methods when acquiring or sharing knowledge.
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
Benefits
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