Credits Analyst

The Overpayment Analyst is responsible for investigating and resolving overpayment discrepancies, outstanding balances, returned hospital reimbursement checks, and addressing patient concerns.

• Perform and validate discrepancy reason coding accurately.
• Initiate and process refunds for identified overpayments, ensuring timely resolution of open discrepancies.
• Monitor pending refunds and follow up to guarantee prompt completion.
• Review and resolve credit balances efficiently.
• Handle inbound calls and respond to patient inquiries regarding account balances.
• Research returned refund checks and take appropriate corrective actions.
• Identify recurring issues, problematic accounts, or process gaps, and escalate as needed.
• Maintain detailed and accurate documentation to ensure a clear historical record of all account activities.
• Apply basic math skills to verify the accuracy of account statements.
• Consistently meet established productivity and quality standards.
• Complete all required training and educational activities on time.
• Adhere to the organization’s Code of Conduct and Mission and Values Statement.

• Language: English and Spanish proficiency (spoken and written at 85% or higher; B2+ level or above).
• Education: High school diploma required.
• Experience: Minimum of 6 months in data entry or customer service roles.
• Schedule Flexibility: Must be willing to adjust local working hours to align with Eastern Time during daylight saving changes.
• Customer Focus: Genuine interest in assisting and supporting customers.
• Performance: Proven ability to deliver high levels of customer satisfaction and maintain performance in a fast-paced, high-volume environment (preferred).
• Professionalism: Maintains a neat appearance and demonstrates a polite, tactful, and friendly attitude.
• Healthcare Experience: At least one year of related experience, preferably within the healthcare industry. Relevant education may substitute for experience.

Core Competencies:
• Communication: Communicates clearly and effectively, both verbally and in writing. Demonstrates proper punctuation, spelling, and accurate transcription skills.
• Customer Orientation: Builds and sustains long-term relationships with customers by consistently meeting and exceeding expectations.
• Interpersonal Skills: Works effectively with team members, patients, and external stakeholders.
• Technical Proficiency: Demonstrates strong skills in Microsoft Office applications and other relevant software tools.
• Policies and Procedures: Understands and adheres to organizational policies, procedures, and systems.
• Essential Skills:

• Ability to organize, prioritize, and track multiple tasks under tight deadlines.

• Works accurately and efficiently in a fast-paced environment while managing competing demands.

• Demonstrates independence, teamwork, adaptability, analytical thinking, and problem-solving skills.

• Shows strong attention to detail, accuracy in mathematical calculations, and effective written communication.

Auxis places a high priority on employee growth and development, fostering an environment where you can advance in your career. Our culture empowers you to perform at your best, aligning with our team's shared goals. We are continuously working to enhance our culture and environment, investing in tools to gain better insights into the heartbeat of our organization.

Benefits:

• Comprehensive health benefits covering medical, vision, and dental.
• Solidarity Association.
• Training and development programs.
• Generous paid time off and family leave.
• Enjoy a paid day off on your birthday!