Business Analyst

The Business Analyst position will focus on Finance and Accounting, Revenue Cycle Management and Customer Service Operations within Shared Services, utilizing best practices and digital technologies to deliver value-added process improvement and implementation services, with the goal of optimizing performance and enhancing customer experience. You will work closely with client leaders and team members from various departments to gather requirements, analyze business processes, and develop documentation for team training, operational efficiency, and competitive advantage.

• English language (spoken and written) – Level C1.
• University degree in Business Administration, Accounting, Health Services, or a related field.
• 1 to 3 years of experience as an Associate or Analyst, preferably in the healthcare industry or in shared services migration projects (BPO).
• Basic knowledge of accounting, finance, business processes and customer service practices.
• Strong analytical and problem-solving skills, with the ability to understand new activities, ask questions, and translate them into step-by-step documentation (Work Guides / Standard Operating Procedures) and process flows.
• Excellent communication and interpersonal skills to collaborate effectively with client teams.
• Excellent command of MS Office tools (MS Visio, Excel, PowerPoint, Power BI, Access, etc.) and familiarity with systems (e.g., ERPs, analytics tools).
• Ability to gather, organize, and analyze business information.
• Ability to work effectively at all levels and independently.
• Strong time management and prioritization skills.
• Work experience in U.S. companies or Shared Service Centers is a plus.

Process Improvement and Optimization:

• Analyze and understand existing business processes to prepare high-quality documentation and training materials.
• Collaborate with technical teams to assess and implement digital tools, platforms, and applications that optimize operations and enhance user experience.

Requirements Gathering and Analysis:

• Work closely with client leaders and team members to understand their business objectives.
• Conduct analysis of current processes, systems, and workflows to identify areas for improvement.

Stakeholder Engagement and Communication:

• Build strong relationships with client management, leaders, and end users.
• Facilitate workshops, interviews, and meetings to gather requirements and communicate project progress and outcomes.

Project Management and Implementation:

• Support project planning, including defining scope, resource allocation, and schedule management.
• Monitor project progress, contribute to risk and issue identification and mitigation to ensure successful delivery of digital transformation initiatives.