Benefits Analyst

The purpose of this position is to promote sales and client retention through excellent customer service within the Benefits department by assisting with Billing and Reconciliation and other financial functions, such as auditing, planning, budgeting, cost control and projects.

• English – Spanish Language (Oral and writing 80 or higher), (B2 or above).
• Must have a high school diploma or in progress to complete high school.  
• At least 1 year of experience in Customer Service positions.
• This job adjusts to the Eastern Time Zone and follows a US holiday schedule.
• Strong customer service skills
• Excellent communication skills
• Comfortable working in a high volume/high demand environment
• Good presentation and a polite, tactful and friendly character.

• English –Spanish Language (Oral and writing 90 % or higher) (C1 or above)
• Must have a high school diploma
• At least 1 year of experience in Customer Service positions.
• This job adjusts to the Eastern Time Zone and follows a US holiday schedule.
• Excellent verbal and written communication skills. A genuine interest in working with and helping
  customers.
• Demonstrated experience in providing high levels of customer satisfaction and performance in
  a high transaction volume/high demand environment preferred.
• Good presentation and a polite, tactful and friendly character.
• Ability to interact with customers and all levels of internal personnel.
• Proficient knowledge of computer systems / software.
• Attention to detail.
• Adhere to attendance and punctuality standards. Work additional hours on as needed basis.
• Adapt to change and meet the changing demands of the work environment.
• Organizational, analytical, and problem-solving skills are essential.
• Ability to effectively handle multiple assignments is required.