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Customer Service Analyst

Location CO-Barranquilla
Posted Date 20 hours ago(12/16/2025 10:27 AM)
Job ID
2025-4366
# Positions
2
Category
Customer Service

Job Summary

As a Customer Service Administrator, you will collaborate with a team that shares your drive for success while assisting thousands of customers in managing and paying their policies. You will handle inquiries, resolve complaints, and address critical customer service issues

 

Responsibilities

  • Process monthly payments, reinstatements, and policy renewals for existing customers.
  • Respond to incoming calls regarding payments and policy-related questions.
  • Make outbound calls for payment reminders, delinquent accounts, and pending cancellations to ensure policies remain active.
  • Maintain accurate and up-to-date customer records for new and existing clients.
  • Perform administrative tasks such as organizing, completing paperwork, filing, and record maintenance.
  • Carry out other duties as assigned.

 

Skills and Experience

  • Language: Bilingual (Spanish/English, B2+ proficiency or higher).
  • Education: High school diploma or GED required.
  • Experience: 1–2 years in customer service or insurance sales.
  • Ability to multitask, prioritize, and manage time effectively.
  • Comfortable working in a fast-paced environment.
  • Strong organizational and interpersonal skills with a customer-focused mindset.
  • Proficient in computer use with excellent written and verbal communication skills.
  • Ability to work independently with minimal supervision and quickly learn company-specific software.

 

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