Policy Services Support Analyst

Auxis is seeking a detail-oriented and highly organized professional to join our Policy Services Support Team. In this role, you will be a key player in delivering exceptional business and back-office service support to one of our key clients. This role is essential in ensuring accurate and timely data entry from audit results of our insurance clients.  

The Policy Services Support Analyst will provide professional business by entering precise data entry of audit information into client systems, maintain accuracy and compliance with established guidelines, collaborate with team members to meet deadlines, deliver exceptional services and support back-office operations to ensure smooth workflow, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of quality and productivity. This role will provide direct support to a Backoffice team.

• Ensure timely and accurate data entry of policy information in accordance with departmental requirements.
• Accurately processes work items submitted by the Audit team.
• Monitors email inbox, properly categorizes incoming requests, and routes items to the appropriate queues.
• Research, verify, and confirm information and data prior to completing assigned tasks.
• Correctly processes policy changes, including endorsements and cancellations.
• Participates in projects, clean-up initiatives, and special assignments.
• Maintains effective communication with other departments when issues or discrepancies arise.
• Updates policies as approved by the Underwriting department.
• Stay informed of updates and changes to team procedures and workflows.
• Utilizes company systems efficiently and follows established processes.
• Maintains departmental quality standards by supporting the team in meeting service and performance goals.
• Clocks in and out consistently and accurately using the electronic timekeeping system for all hours worked and does not perform any work while off the clock.
• Build positive and professional relationships, and further impress customers by going the extra mile.
• Navigate and work within 3–4 systems and applications at the same time (HRIS, CRM, Ticketing, internal client platforms, etc.) to research, document, and resolve issues efficiently.
• Meet all clients’ KPI’s including productivity, quality and any other operational metric.
• Treat people with respect under all circumstances, trust in others, and uphold the values of the organization.
• Comply and adhere to Auxis operational processes and security policies.
• Must attend all team and performance-related scheduled meetings as required.
• Regular participation in daily, weekly, and monthly virtual meetings and reporting.
• Perform with additional activities as assigned and required.
• Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients.

• Proficiency in English (oral and written) at B2+ or above.
• 2 years with Back-office and Data entry experience
• Experience using 3-4 systems simultaneously (HRIS, Ticketing, CRM, Knowledge Base, etc.) in a high-volume, fast-paced environment.
• Must work well independently as well as a functional team member.
• High school diploma required.
• Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
• Excellent computer skills and high proficiency in MS Office Suite is required. Familiarity with HRIS, Ticketing Systems and PEO business is a plus.
• The policy services support analyst will adjust its local schedule with resources supporting this position during Daylight Savings time changes in the USA Easter Time Zone.
• The ability to effectively handle multiple assignments is required.
• Excellent verbal and written communication skills, along with demonstrated active listening skills. A genuine interest in working with and helping customers.
• Must possess excellent communication skills and ownership.
• Good presentation and a polite, tactful, and friendly character.
• Attention to detail.
• Project an energetic attitude, warm welcome and positive image over emails and similar channels.
• Adhere to attendance and punctuality standards. Work additional hours on as needed basis.
• Adapt to change and meet the changing demands of the work environment.
• Organizational, analytical, and problem-solving skills are essential.