BOS Lead

Benefits Analysts Lead, in addition to being an overall SME, serves a useful role for both senior management and team members alike. The duties are diverse, ranging from taking care of the spirits of employees to making decisions to further help the business. Provide professional support. Provides support and direction to the members of their team directly related to the day-to-day of the operation, being the point of contact to answer questions or take the request or suggestion of the team to Senior Management/Client so that they can debate about it and communicate any resolution or decision about it. Additionally, the Lead works on continuous improvement and recommends or suggests process improvements to help the account succeed.

•Manages team productivity and utilization-focused on Client-Specific KPIs and Goals set byAUXIS Management
•Support the administration of management tasks associated with payroll, separations, Leavesof Absence (LOA), Short Term Disability (STD), and on-boarding of new hires.
•Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimalteam efficiency.
•Build morale, establish an atmosphere of team camaraderie, and promote a common teamidentity.
•Conduct weekly team meetings to discuss and identify issues of interest and concern, as well asbi-weekly 1:1 check-in with each team member.
•Communicate and enforce local office policies, including time tracking requirements.
•Creates and distributes weekly Status reports.
•Assess team talent, identifying stronger and weaker performers. Creates PIPs and definessupportive actions on low performers
•Gathers information and establishes the online enrollment system for clients.
•Provides support to insurance sales regarding prospect assignment, systems data entry, reportgeneration, and participant enrollment.
•Obtains client signatures on the Benefits Administration Summary documents using DocuSign.
•Compiles Benefits Brochures for clients’ benefit programs.
•Provides support to the annual 1094/1095 form process such as billing.
•Clocks in and out consistently and accurately by using the electronic timeclock system for alltime worked and does not perform any work when not clocked-in.
•Interviews candidates for open positions and provides feedback on feasibility/team fit.
•Conducts the new hires onboarding and training.
Auxis Resource Profiles 2
• Identifies opportunities for process improvement within the team's workflows and collaborates with team members to implement enhancements.
• Performs all tasks and duties carried out by the agent team as part of routine responsibilities,
• ensuring the lead is well-versed in all processes executed by their team.
• Responds consistently to recruiting and escalates business needs.
• Performs Quality Evaluations and provides QA Coaching if needed.
• Monitors the queue and provides real-time support to the team, taking immediate actions when necessary.

•2+ Years of experience as a Team Lead; experience in a call center environment preferred

•High School Diploma is required

•Advanced bachelor studies in Business Administration, Human Resources, Social Sciences or related field as plus

•Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll

•Professional services experience/ PEO knowledge preferred

•Excellent verbal and written communication skills, along with demonstrated active listening skills

•Proficient with MS Office tools, including the ability to work with multiple applications at the same time

•Organizational, analytical, and problem-solving skills are essential.

•Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients

•English Oral and writing 90% or higher - C1 or above

This job adjusts to the Eastern Time Zone and follows a US holiday schedule.

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits

• Health benefits including prepaid medicine.
• Training and development programs
• Employee recognition program
• Paid time off
• Paid day off for your birthday!