Service Desk Analyst

The Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service.

• Provide first-level technical support via phone, chat, and email
• Log, track, and resolve tickets in the Service Desk system
• Troubleshoot basic issues related to software, hardware, and connectivity
• Escalate complex incidents to L2/L3 teams following procedures
• Communicate clearly with users and ensure a great support experience
• Document solutions and update knowledge base articles

• Technical degree, internship, or entry-level experience in IT support
• Basic knowledge of Windows, Microsoft 365, Active Directory, and hardware
• Basic networking concepts (Wi-Fi, VPN, DNS, DHCP)
• Familiarity with remote support tools (RDP, TeamViewer, AnyDesk)
• English and Spanish proficiency (B2+ level)
• Strong communication skills, customer focus, and willingness to learn
  

Nice to have: CompTIA A+, ITIL, Microsoft 365 Fundamentals, Cisco CCNA

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Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.