Mid-Level Network Engineer

The Mid-Level Network Engineer serves as the on-site technical presence at Auxis' client corporate headquarters, providing hands-on network engineering, day-to-day network operations, and acting as the "hands and eyes" for Auxis' remote Network team. This role is critical to ensuring secure, reliable, and compliant network operations in a regulated financial services environment.

The Mid-Level Network Engineer is responsible for configuring, deploying, and maintaining network devices—including routers, switches, firewalls, and wireless controllers—while executing on-site tasks, troubleshooting, and physical network activities under the guidance of Auxis' remote engineering teams. This role requires strict adherence to security, change management, and compliance requirements.

On-Site Network Operations & Hands-and-Eyes Support

• Act as the primary on-site technical resource supporting Auxis remote Network Engineers and Architects.
• Perform physical network tasks, including rack and stack, cabling standards, equipment diagnostics, hardware lifecycle management, and preventive maintenance.
• Execute power cycling, patching, device replacement, console access, and device recovery.
• Provide real-time collaboration with remote teams during troubleshooting, maintenance, and upgrades.
• Validate physical network connectivity and environmental conditions (power, cabling, link lights, labeling).

Network Infrastructure Configuration & Support

• Hands-on experience configuring, deploying, and managing network devices including routers, switches, firewalls, and wireless controllers.
• Support and maintain LAN, WAN, WLAN, VPN, and firewall environments at corporate headquarters.
• Configure and troubleshoot Layer 2/Layer 3 technologies such as VLANs, STP (Spanning Tree Protocol), Port-channels (EtherChannel/LACP), and static routing.
• Install, configure, and maintain Cisco IOS/IOS-XE devices, including firmware upgrades and hardware replacements.
• Hands-on experience with firewalls; able to configure basic firewall management, access control lists (ACLs), and NAT policies.
• Perform on-site diagnostics for network performance and connectivity issues.
• Support high-availability and redundancy requirements for business-critical financial systems.

Enterprise Wi-Fi Solutions

• Implement and support enterprise Wi-Fi solutions, including access point (AP) provisioning, wireless controller configuration, RF optimization, and heat map analysis.
• Troubleshoot wireless connectivity issues and optimize coverage across corporate facilities.
• Coordinate wireless surveys and site assessments to ensure adequate signal strength and minimal interference.

Security, Compliance & Audit Support

• Enforce physical and logical network security controls.
• Support secure access procedures and change validation.
• Assist with audits, risk assessments, and compliance activities (e.g., SOC, SOX, internal controls).
• Ensure proper handling of sensitive financial data and secure network assets.

Incident, Change & Problem Management

• Execute approved network changes following formal change management processes.
• Support incident response and root cause analysis efforts.
• Document on-site activities, findings, and outcomes in ITSM tools.
• Coordinate with Auxis Service Desk, Security, and Infrastructure teams as needed.

Documentation & Network Management

• Document network changes, topology diagrams, and device inventories for operational accuracy and audit readiness.
• Maintain up-to-date network configuration baselines, standard operating procedures (SOPs), and runbooks.
• Ensure all changes are properly recorded in the change management system with appropriate approvals.

Cross-Functional Collaboration & Vendor Coordination

• Collaborate with cross-functional teams to plan migrations, implement network upgrades, create tickets for service providers, and ensure minimal disruption during change windows.
• Coordinate on-site work with telecom providers, ISPs, and hardware vendors.
• Support circuit installations, hardware refreshes, and vendor-led maintenance.
• Provide high-touch support for corporate and executive users as required.

Technical Skills

• Strong understanding of enterprise networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless.
• Hands-on experience configuring, deploying, and managing network devices including routers, switches, firewalls, and wireless controllers.
• Proficiency with Layer 2/Layer 3 technologies such as VLANs, STP, Port-channels (EtherChannel/LACP), and static routing.
• Experience installing and maintaining Cisco IOS/IOS-XE devices, including firmware upgrades and hardware replacements.
• Hands-on experience with firewalls (e.g., Fortinet, Palo Alto, Cisco ASA/FTD); able to configure basic management, ACLs, and NAT.
• Experience implementing and supporting enterprise Wi-Fi solutions, including AP provisioning, controller configuration, RF optimization, and heat map analysis.
• Hands-on experience with enterprise network hardware (e.g., Cisco, Meraki, Aruba, Fortinet, Palo Alto, Juniper).
• Experience supporting VPNs and secure remote access.
• Familiarity with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, PRTG).
• Ability to follow detailed technical runbooks and execute changes accurately.
• Familiarity with ITSM tools and ITIL-based operational processes.

Professional Experience

• 3–5+ years of experience in a Network Engineer, Network Administrator, or Network Support role.
• Experience supporting corporate HQ or regulated financial environments preferred.
• Demonstrated experience with rack and stack, cabling standards, equipment diagnostics, hardware lifecycle management, and preventive maintenance.
• Proven ability to document network changes, topology diagrams, and device inventories for operational accuracy and audit readiness.
• Experience collaborating with cross-functional teams to plan migrations, implement network upgrades, and manage change windows.
• Prior experience working in hybrid on-site/remote delivery models.
• Comfortable working under direction of remote engineers and architects.
• Availability for on-call or after-hours support when required.

Education & Certifications

Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field (or equivalent experience).

Required Certifications (at least one):

• CCNA (Cisco Certified Network Associate)
• CompTIA Network+

Preferred Certifications:

• CCNP (Cisco Certified Network Professional)
• Vendor-specific networking or firewall certifications (e.g., Fortinet NSE, Palo Alto PCNSA)
• ITIL Foundation

Soft Skills & Professional Competencies

• Strong communication skills for real-time collaboration with remote teams and cross-functional stakeholders.
• High attention to detail and adherence to procedures.
• Calm, methodical approach to troubleshooting under pressure.
• Strong sense of accountability and ownership for on-site execution.
• Professional demeanor suitable for financial and executive environments.
• Ability to manage multiple priorities and work independently with minimal supervision.

Work Environment & Requirements

• Fully on-site role at Corporate Headquarters (US-based), Spartanburg, SC.
• Access to secure data centers, MDF/IDF rooms, and network closets.
• Ability to lift, rack, and install network equipment (up to 50 lbs).
• Occasional after-hours or emergency support required for business continuity.
• Participation in on-call rotation schedule.

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