AP/AR Supervisor

The Accounts Payable & Accounts Receivable Supervisor will be responsible for overseeing and managing both the accounts payable and accounts receivable functions, ensuring the accurate and timely processing of transactions, compliance with internal controls, and alignment with contractual service levels. This role requires strong leadership capabilities, exceptional attention to detail, and the ability to thrive in a fast‑paced, high‑volume environment.

• Review, process, and approve vendor invoices and customer billing, ensuring compliance with company policies, procedures, and financial controls.
• Verify invoice accuracy, supporting documentation, approvals, and correct general ledger coding.
• Manage day-to-day AR operations (invoice generation, payment posting, collections) and AP operations (invoice processing, 3-way match, goods receipt troubleshooting, and payment execution).
• Monitor AR aging and AP due-date calendars to optimize working capital; prioritize delinquent accounts, initiate collection efforts, and resolve disputes with customers and vendors.
• Coordinate with vendors, suppliers, clients, and internal stakeholders (Sales, Operations, Procurement, Finance) to resolve billing/payment discrepancies and provide excellent customer service.
• Reconcile AP and AR sub-ledgers to the general ledger, investigating and resolving discrepancies.
• Participate in month-end and year-end close: prepare accruals, perform reconciliations, and generate required financial reports.
• Ensure timely and accurate tax and regulatory compliance (e.g., 1099 reporting) and maintain robust documentation.
• Support internal and external audits by providing requested evidence and addressing audit inquiries promptly.
• Act as backup for team leads and ensure that the assigned scope of services is completed in a timely, accurate, and within productivity standards.

Team Leadership

• Supervise and lead the AP/AR teams, providing day-to-day guidance, coaching, training, and performance feedback; promote professional development and adherence to best practices.
• Oversee workload management, task assignment, prioritization, and distribution of customer communications.
• Participate in recruiting and onboarding, foster a positive team culture, and maintain attrition levels within the target for in-scope accounts.
• Drive employee engagement through regular one‑on‑ones and timely performance evaluations.

Operational Management & Controls

• Oversee the preparation of operational and financial reports and statistical analyses that reflect AP/AR performance and results.
• Ensure achievement of productivity and quality targets for teams in scope; track and deliver against SLA/SLR commitments.
• Develop, implement, and maintain AP/AR policies, procedures, and internal controls to improve efficiency, accuracy, compliance, and data reliability.
• Work closely with client operational peers to understand daily/weekly/monthly assignments and ensure on-time, accurate delivery.

Account Management & Client Engagement

• Serve as the primary liaison to client AP/AR management; manage escalations and ensure proactive, transparent communication.
• Support and provide subject-matter expertise during monthly SLR meetings with clients.
• Build and maintain strong relationships with key vendors and clients; negotiate favorable payment terms and discounts; resolve vendor/customer issues promptly.
• Consistently achieve service level agreements and maintain target NPS.

Innovation & Analytics

• Identify and propose an innovation agenda aligned to customer needs and operational opportunities.
• Support the implementation of operational analytics platforms and new technologies to improve efficiency, control, and transparency.
• Identify and implement automation and digitization opportunities across P2P and O2C to reduce manual efforts and enhance productivity and quality.
• Analyze AP/AR data, identify trends, and provide insights for cost savings, DSO/DPO optimization, improved discount capture, and better financial reporting.
• Develop and maintain KPIs to measure process effectiveness and drive continuous improvement.

Education & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 5+ years of progressive experience in Accounts Payable, Accounts Receivable, or similar finance operations.
• Minimum 2 years of experience in a supervisory or leadership role, managing teams of 10–15 people.
• Demonstrated experience leading AP and/or AR process improvements, operational optimization, and stakeholder/vendor relationship management.
• Solid understanding of US GAAP and strong knowledge of financial controls, compliance requirements, and audit standards.

Technical Skills

• Strong knowledge of both Accounts Payable and Accounts Receivable principles, practices, and end‑to‑end processes.
• Proficiency using accounting and ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics), including invoice processing, payment runs, billing, and collections functionalities.
• Advanced Excel skills (pivot tables, lookups, formulas, data analysis).
• Strong analytical and problem‑solving capabilities to manage discrepancies, resolve complex issues, and identify process inefficiencies.
• Ability to interpret financial data, reconcile accounts, and ensure accuracy in high‑volume environments.