POS Admin

POS System Admin helps implementing new products, updates and technologies. It is also a part of the testing, support, maintenance and administration of new software builds. System administrators also updates the POS and back-office menus for end users.

• Administer and maintain POS, Online Ordering, Loyalty, and Back-Office / Inventory Management systems.
• Configure and maintain menu items, pricing, recipes, promotions, and loyalty programs.
• Ensure accurate inventory depletion, product costing, and data integrity across systems.
• Execute, test, and deploy database changes (items, pricing, functionality) to restaurant locations.
• Coordinate change distribution and provide tier-2/3 support for POS configuration issues.
• Collaborate with Operations, Marketing, Finance, and IT to support business
• Updates POS and back-office menus as requested.
• Applies requested changes to printers and video routing.
• Verifies that all proper troubleshooting steps are completed for each specific case and provides feedback to system administrators when the proper steps are not taken.
• Collaborates with the training team on best practices and changes to training materials.
• Adds and updates content to the knowledgebase regularly to ensure that information is handy for all support staff.
• POS troubleshooting
• Operating system support. Installation, upgrades, patching, backup and recovery.
• Network connectivity troubleshooting, routers, modems, OS firewall configuration and troubleshooting, port forwarding and routing, etc.
• Updates or create Knowledge Base Articles to ensure procedures for the service desk are correct.
• Act as a link between support and development teams, communicating issues and resolutions in both ways.
• Perform Incident and Request Queue Management for Focus Brands and assign the tickets as appropriate.
• Properly escalate unresolved queries to the next level of support
• Walk customers through a problem-solving process.
• Follow up with customers.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper case recording, documentation, and closure.
• Recommend procedure modifications or improvements.
• Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
• Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s)

I. Academic Requirements

• B2+ level of English (spoken and written)

• High School Diploma or Technical High School Diploma (Bachelor’s degree is a plus)

• Knowledge or training in IT best practices or frameworks (e.g., ITIL – highly preferred)

II. Experience

• 2+ years of technical support experience, preferably in POS-related roles

• Experience configuring POS systems

• Proven ability to troubleshoot operating system issues impacting POS performance

• Ability to analyze current hardware specifications and recommend upgrades to improve POS efficiency

• Strong understanding of the dependency between POS software and hardware, and its impact on daily business operations

• Ability to recommend best practices to ensure smooth and efficient POS operation for end users

III. Nice to Have (Technical Skills & Certifications)

• Network certifications (e.g., CCNA)

• ITIL certification

• Basic to intermediate experience in database administration or related certifications

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Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in pursuit of a shared team goal. We are continually striving to improve our culture and environment and have invested in tools to enhance our visibility into the pulse of our organization.