Jira Administrator

Responsible for the administration, configuration, and continuous improvement of Jira (Software and Service Management) environments in an enterprise setting. This role ensures efficient workflows, system integrity, and alignment with business and IT needs by managing projects, permissions, automations, and integrations.

Acts as a key liaison between technical teams and business stakeholders, translating requirements into scalable Jira solutions, while optimizing processes, supporting users, and maintaining governance standards.

• Administer, configure, and maintain Jira projects, workflows, issue types, screens, fields, permissions, and notification schemes.
• Manage and optimize Jira Service Management and Jira Software environments to support business and IT teams.
• Design, implement, and maintain automation rules to improve operational efficiency and reduce manual tasks.
• Create and manage dashboards, filters, boards, queues, and reports for different stakeholder groups.
• Support user access management, permission models, roles, and group configurations in alignment with security and governance requirements.
• Collaborate with business teams to gather requirements and translate them into scalable Jira configurations and process improvements.
• Maintain system integrity by documenting configurations, standards, and administrative procedures.
• Troubleshoot platform issues, investigate user-reported problems, and provide timely resolution.
• Manage integrations between Jira and third-party tools such as Confluence, Slack, Microsoft Teams, Azure DevOps, or other enterprise systems.
• Perform regular platform reviews to identify opportunities for optimization, standardization, and performance improvement.
• Support change management activities related to new Jira features, enhancements, and releases.
• Provide end-user training, guidance, and best practices to drive adoption and effective use of Jira.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• English level: B2+ (upper-intermediate), with the ability to communicate effectively in a professional environment.
• Proven experience managing Jira Software and/or Jira Service Management in enterprise environments.
• Good understanding of Jira workflows, schemes, screens, custom fields, permissions, and project setup.
• Experience using Jira automation and customizing workflows (validators, conditions, post functions).
• Basic knowledge of ITSM, Agile, Scrum, Kanban, and service delivery processes.
• Experience managing user access, roles, and permissions following governance guidelines.
• Strong analytical and problem-solving skills, with the ability to understand business needs and provide solutions.
• Experience creating reports, dashboards, and using JQL for data analysis and insights.
• Familiar with Atlassian tools, especially Confluence.
• Experience with integrations, APIs, and managing plugins/apps is a plus.
• Good documentation and communication skills, able to support both technical and non-technical users.
• Ability to handle multiple tasks and work independently in a fast-paced environment.
• Relevant certifications, such as Atlassian Certified Professional, are a plus.

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Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.