HR Analyst

The  HR Services Analyst will provide professional business and customer service support, both individually and as part of a team, with a focus on assisting Auxis-managed services and customer service clients to ensure high levels of customer satisfaction and productivity. This role will provide direct support for all inbound/outbound calls, emails, etc, answering product and service-related questions and providing the necessary support to resolve their situation. 

Client & Relationship Management

Serve as the primary point of contact for clients regarding benefit-related inquiries and escalations, maintaining a professional, responsive, and solutions-oriented approach.

Analyze and resolve documented variances in the CRM system (ClientSpace), coordinate with carriers, review system configurations, and manage internal reassignments as needed.

Support client meetings and transition calls to ensure seamless service delivery.

Benefits Administration & Compliance

Ensure accurate eligibility determinations for new hires and employees with status changes, updating benefit records accordingly.

Process Qualified Life Events (QLEs) accurately and within required timelines.

Manage FSA and HSA eligibility, enrollments, and compliance monitoring.

Respond to COBRA inquiries in accordance with regulatory requirements.

Process Medical Support Orders (MSO) and Benefits Verification of Employment (VOE) requests.

Conduct payroll reviews to ensure benefit deductions and changes are accurate and compliant.

Perform reconciliation processes, identifying discrepancies and ensuring data integrity across systems.

Generate and process benefit adjustments to maintain accurate employee records.

Enrollment & Systems Management

Support and coordinate the Open Enrollment process, including employee communications, enrollment system management, and issue resolution.

Post and verify electronic enrollments in Prism or relevant systems, ensuring data accuracy and completeness.

Disability & Claims Support

Assist employees with disability claims by providing guidance, collecting documentation, and liaising with insurance carriers to facilitate timely resolution.

Reporting & Continuous Improvement

Prepare reports tailored to the client and broker's needs.

Support special projects within the Benefits/ Client Admin department.

Assist with renewals for master and client-sponsored policies, ensuring compliance, accuracy, and timely processing.

• English - Spanish Language (Oral and writing 90 % or higher) (C1 or above) 

• 2-3 years of prior Customer Service- Call Center oriented role required. 

• Experience using 4–5 systems simultaneously (HRIS, Ticketing, CRM, Knowledge Base, etc.) in a high-volume, fast-paced environment. 

• Must work well independently as well as be a functional team member. 

• Must have a high school diploma. 

• Demonstrated experience in delivering high levels of customer satisfaction and performance in a high-transaction-volume, high-demand environment is preferred. 

• Excellent computer skills and high proficiency in the MS Office Suite are required. Familiarity with HRIS, Ticketing Systems, and PEO business is a plus. 

• Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll.  

• The HR Services Analyst will adjust its local schedule with resources supporting this position during Daylight Saving Time changes in the USA Central Time Zone. 

• The ability to effectively handle multiple assignments is required. 

• Excellent verbal and written communication skills, along with demonstrated active listening skills. A genuine interest in working with and helping customers. 

• Must possess excellent Communication skills and Involvement. 

• Good presentation and a polite, tactful, and friendly character.  

• Ability to interact with customers and all levels of internal personnel. 

• Attention to detail. 

• Project an energetic attitude, warm welcome, and positive image over the phone and similar channels. 

• Adhere to attendance and punctuality standards. Work additional hours on an as-needed basis. 

• Adapt to change and meet the changing demands of the work environment. 

• Working knowledge of all customer service reports and systems 

• Organizational, analytical, and problem-solving skills are essential. 

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