Jr Appeals Collectors

The Jr Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution

• Pursue additional payment on open appeals through various means of communication, such as telephonically, online, or via payment package processes with payers and patients.
• Overcome objections that prevent payment of the claim. Gain commitment for payment through concise and factual collection techniques
• Escalate accounts to appropriate individuals at the payer and via  SSC  management as needed, including accounts with a lack of timely payer response. Communicate trends to management as identified. Utilize effective documentation standards that support a strong historical record of actions taken on the account
• Meet the productivity and quality standards of the organization. Complete and comprehend all educational requirements. Practice and adhere to the " Code of Conduct " philosophy and " Mission and Value Statement. "Other duties as assigned

• English – Spanish Language (Oral and writing C1 or above).
• Must have a high school diploma.
• At least 1 year of experience in Customer Service positions.
• This job adjusts to the Eastern Time Zone and follows a US holiday schedule.
• Strong customer service skills
• Excellent communication skills
• Ability to work independently and collaboratively
• Attention to detail
• Comfortable multitasking in a high volume/high demand environment
• Good presentation and a polite, tactful, and friendly character.

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Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.