OC Analyst

The OC Analyst is responsible for administrating and supporting clients’ operating system environments according to best practices, ensuring high levels of system availability and performance.

· Interpret alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.

· Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.

· Respond to events to ensure the highest level of system and infrastructure availability.

· Collaborate with client application teams to resolve operating system, availability, and performance-related issues.

· Monitor security, backup, and redundancy systems according to predefined standards.

· Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.

· Regularly review logs of events based on organization/client requirements.

· Properly administer assigned tickets, including documentation, updates, and managing ticket performance.

EXPERIENCE

• 1+ years of experience in IT, infrastructure, technical support, or a related field is preferred.

• Basic experience administering Windows servers and understanding networking infrastructure.

• Hands-on familiarity with Active Directory.

• Experience or academic background in Computer Science, IT, or a related field is a plus.

EDUCATION

• High school diploma or equivalent is required.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred. Equivalent professional experience will also be considered.

TECHNICAL COMPETENCIES

• Basic understanding of the ITIL framework and IT service management practices.

• Basic knowledge of Active Directory services.

• Familiarity with Linux operating systems is a plus.

• Understanding of backup and disaster recovery concepts and practices.

• Familiarity with Microsoft Office 365 and email security solutions.

• Basic understanding of virtualization technologies.

• Familiarity with cloud computing concepts and basic cloud operations.

• Understanding of infrastructure operations, including backup, antivirus, and patch management.

LANGUAGE SKILLS

• Minimum B2 level proficiency in both English and Spanish is required.

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