End-Point Engineer Jr

The End-Point Engineer Jr is a hands-on member of the End-User Computing team for the Mosaic Infrastructure Managed Services engagement, supporting the day-to-day operation of a managed endpoint estate of roughly 11,000+ devices across the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the End-Point Engineer Sr. and the End-Point Lead/Architect, this role handles endpoint incident resolution, deployment execution, imaging, patch remediation, and routine administration in SCCM (Configuration Manager/MECM) and Microsoft Intune, building toward more advanced endpoint engineering responsibilities over time.

• Resolve escalated endpoint incidents from the Service Desk, including OS, application, driver, and policy-related issues on managed Windows devices.
• Execute application deployments, patch remediation, and compliance fixes in SCCM/MECM and Intune under established procedures.
• Support device provisioning and imaging activities, including Windows Autopilot enrollment and OSD task sequence execution.
• Monitor deployment and patching dashboards, identifying and remediating failed installations on endpoints.
• Assist with application packaging and testing under the guidance of senior engineers.
• Maintain device collections, groups, and inventory hygiene in SCCM and Intune.
• Document resolutions and contribute to the team's knowledge base and runbooks.
• Support hardware refresh and endpoint migration waves, including device preparation and validation tasks.
• Follow the account's incident, request, and change management processes with accurate ticket documentation.
• Grow platform expertise over time through mentoring, training, and progressively complex assignments.

Required Qualifications

• Degree or technical diploma in Information Technology or a related field, or equivalent practical experience.
• 1-2+ years of experience in IT support, desktop support, or endpoint operations in an enterprise environment.
• Working knowledge of Windows client operating systems and common enterprise applications (Microsoft 365 suite).
• Exposure to endpoint management tools such as SCCM/MECM and/or Microsoft Intune.
• Solid troubleshooting fundamentals and a methodical approach to incident resolution.
• Good documentation habits and disciplined ticket hygiene.
• Strong verbal and written communication skills in English.
• Eagerness to learn and grow into senior endpoint engineering responsibilities.

Preferred Qualifications

• Microsoft fundamentals-level certification (e.g., MD-102 coursework, MS-900) or equivalent training.
• Basic PowerShell scripting exposure.
• Experience working within ITIL-based processes (incident, request, change).
• Experience in a managed services or enterprise support environment.
• Bilingual English/Spanish or English/Portuguese a plus.

Technical Skills & Tools

• Windows client OS administration and troubleshooting.
• SCCM/MECM and/or Microsoft Intune at an operator level.
• Microsoft 365 desktop applications support.
• ITSM/ticketing platforms (ServiceNow or equivalent).
• Basic PowerShell a plus.